Field Service Tech II - Telecom & Onsite Installations

Default Brand; City of Rochester (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Aventiv is seeking an experienced field service technician to maintain, repair and install telecom and networking equipment across correctional facilities in the Rochester area. The role includes hands-on installation, troubleshooting, and providing administrative support for tablets and related inventory.

The position requires knowledge of telephony wiring, network cabling (Cat5/6), and the ability to travel to client sites.

Qualifications

• High school diploma or GED.
• Electronics or electrical certification or degree preferred.
• 6+ years of related experience preferred.

Responsibilities

• Repairs, maintains, programs and installs telecommunications hardware and networking equipment per specs and procedures in correctional facilities.
• Repairs/installs phones, kiosks, video terminals, WAPs, tablets and other equipment within correctional facilities.
• Maintain and provide operations support for site surveys, pre-bid meetings and sales conferences.
• Communicate with dispatchers to receive assignments and provide ETA.
• Troubleshoot complex issues interfacing with multiple departments for resolution.
• Provide administrative duties including data entry, reporting, and assisting with video visitation and subpoenas as needed.

Education

High school diploma or GED

Electronics / Electrical Certification or Degree

6+ years of related experience

Tools

Adtran Fortinet

AOS

Cisco IOS

Job description

Aventiv is seeking an experienced field service technician to maintain, repair and install telecom and networking equipment across correctional facilities in the Rochester area. The role includes hands-on installation, troubleshooting, and providing administrative support for tablets and related inventory.

The position requires knowledge of telephony wiring, network cabling (Cat5/6), and the ability to travel to client sites.