Telecom Enterprise Account Manager: Post-Sale & Billing

MetTel; Holmdel Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

MetTel is seeking an Enterprise Account Manager in Holmdel, NJ to serve as the primary contact for a portfolio of enterprise accounts. You will manage all aspects of customer accounts post-sale, including billing, moves, adds, changes, and project execution.

The role involves data analysis to drive improvements and planning for telecom implementation projects. The position requires telecom experience and strong customer service skills.

Qualifications

• Bachelor's degree in computer science, telecommunications, or related field.
• 3+ years in customer service or related experience.
• Fixed Line experience.

Responsibilities

• Manage the day-to-day activity of your assigned accounts in a post-sale environment.
• Telecom experience (REQUIRED) with hosted PBX preferred.
• Communicate directly with customers by telephone, electronically, or face-to-face.
• Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services.
• Respond promptly to customer trouble reports and escalations.
• Handle and resolve customer complaints.
• Direct requests and unresolved issues to the designated resource/department.
• Manage customers' accounts regarding billing and financial concerns.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments, and complaints.
• Record details of actions taken and elevate internally where required.
• Follow up on customer interactions.
• Interface directly with various teams or departments internally to facilitate or improve the customer experience.
• Participate in a variety of special projects as requested.

Skills

Telecom experience

Customer service

Fixed line experience

Education

Bachelor's degree in Computer Science or Telecommunications

Job description

MetTel is seeking an Enterprise Account Manager in Holmdel, NJ to serve as the primary contact for a portfolio of enterprise accounts. You will manage all aspects of customer accounts post-sale, including billing, moves, adds, changes, and project execution.

The role involves data analysis to drive improvements and planning for telecom implementation projects. The position requires telecom experience and strong customer service skills.