Senior Telecom Analyst – VoIP & PBX (Healthcare Network)

Jefferson Health; Cherry Hill Township (NJ); Hybrid; USD 79,000 - 113,000; Full time

Job summary

Jefferson Health in Camden County, NJ seeks a Senior Analyst Telecommunications to provide advanced analysis and support for VoIP and PBX systems within the healthcare network. You will coordinate with carriers and assist with system upgrades and migrations, while mentoring junior staff.

The role emphasizes troubleshooting, documented processes, and maintaining telecom system performance in a complex, regional healthcare environment.

Qualifications

• Bachelor’s degree in a related field.
• 7 years preferred work experience in telecommunications.
• Strong understanding of VoIP and PBX systems.
• Ability to work independently and in teams.
• Strong analytical and documentation skills.

Responsibilities

• Performs advanced troubleshooting and issue resolution.
• Coordinates with carriers for service changes and escalations.
• Assists in system upgrades and platform migrations.
• Monitors and maintains telecom systems performance.
• Documents processes and maintains system records; mentors junior staff.

Skills

VoIP systems

PBX systems

Troubleshooting

Analytical skills

Documentation

Mentoring

Independent worker

Vendor coordination

Education

Bachelor’s degree in a related field

High School Diploma or GED with 7 years experience

Tools

PBX hardware

VoIP tooling

Job description

Jefferson Health in Camden County, NJ seeks a Senior Analyst Telecommunications to provide advanced analysis and support for VoIP and PBX systems within the healthcare network. You will coordinate with carriers and assist with system upgrades and migrations, while mentoring junior staff.

The role emphasizes troubleshooting, documented processes, and maintaining telecom system performance in a complex, regional healthcare environment.