Telecom Engineer II - Data Network Automation

Gravity IT Resources; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gravity IT Resources is seeking a Telecom Engineer II — Data to join our Charlotte, NC team in a hybrid role. The engineer will handle compliance-driven telecom operations, OpenGear config, Cisco device updates, and automation using Ansible within agile teams.

1-year contract with collaboration across TOC and IT operations. The role requires strong TCP/IP fundamentals, experience with IOS/OS upgrades, and ticketing in Footprints or ServiceNow.

Qualifications

• Bachelor’s degree in Information Technology or related discipline with 2 years of related experience OR High School diploma/GED with 6 years of related experience.
• Demonstrated enterprise network operations troubleshooting with strong TCP/IP fundamentals.
• Experience performing Cisco IOS/OS updates/upgrades and validation checks.
• Experience creating/updating operational tickets and documenting device changes in Footprints or ServiceNow.
• Strong written and verbal communication with ability to follow operational procedures.
• Proficiency configuring and troubleshooting common networking protocols and technologies.
• Ability to troubleshoot routing and switching issues in production networks.

Responsibilities

• Support internal data networks with a focus on reliability.
• Coordinate with the Telecom Operations Compliance team for OpenGear configuration, password changes, ACL changes.
• Perform IOS/OS upgrades on Cisco devices and support upgrade initiatives.
• Review and support Patch Mitigation Plans (PMPs) and related activities.
• Develop and execute Ansible playbooks for repeatable tasks (config changes, password updates, ACL mods, automation).
• Enter and manage change requests in Footprints and ServiceNow for device changes and compliance work.
• Collaborate across all tiers and with TOC to ensure operational readiness.
• Contribute to network improvement initiatives and operational processes.
• Troubleshoot network devices and related appliances as applicable.

Skills

TCP/IP fundamentals

Cisco IOS/OS updates

OpenGear

Ansible automation

Ticketing systems (Footprints/Service-

Education

Bachelor’s degree in Information Technology or related discipline

High School diploma/GED + 6 years of related experience

Tools

OpenGear

Footprints

ServiceNow

Job description

Gravity IT Resources is seeking a Telecom Engineer II — Data to join our Charlotte, NC team in a hybrid role. The engineer will handle compliance-driven telecom operations, OpenGear config, Cisco device updates, and automation using Ansible within agile teams.

1-year contract with collaboration across TOC and IT operations. The role requires strong TCP/IP fundamentals, experience with IOS/OS upgrades, and ticketing in Footprints or ServiceNow.