Telecom Engineer II — Data (Telecom Network Support)

Gravity IT Resources; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Gravity IT Resources is seeking a Telecom Engineer II — Data to join our Charlotte, NC team in a hybrid role. The engineer will handle compliance-driven telecom operations, OpenGear config, Cisco device updates, and automation using Ansible within agile teams.

1-year contract with collaboration across TOC and IT operations. The role requires strong TCP/IP fundamentals, experience with IOS/OS upgrades, and ticketing in Footprints or ServiceNow.

Qualifications

• Bachelor’s degree in Information Technology or related discipline with 2 years of related experience OR High School diploma/GED with 6 years of related experience.
• Demonstrated enterprise network operations troubleshooting with strong TCP/IP fundamentals.
• Experience performing Cisco IOS/OS updates/upgrades and validation checks.
• Experience creating/updating operational tickets and documenting device changes in Footprints or ServiceNow.
• Strong written and verbal communication with ability to follow operational procedures.
• Proficiency configuring and troubleshooting common networking protocols and technologies.
• Ability to troubleshoot routing and switching issues in production networks.

Responsibilities

• Support internal data networks with a focus on reliability.
• Coordinate with the Telecom Operations Compliance team for OpenGear configuration, password changes, ACL changes.
• Perform IOS/OS upgrades on Cisco devices and support upgrade initiatives.
• Review and support Patch Mitigation Plans (PMPs) and related activities.
• Develop and execute Ansible playbooks for repeatable tasks (config changes, password updates, ACL mods, automation).
• Enter and manage change requests in Footprints and ServiceNow for device changes and compliance work.
• Collaborate across all tiers and with TOC to ensure operational readiness.
• Contribute to network improvement initiatives and operational processes.
• Troubleshoot network devices and related appliances as applicable.

Skills

TCP/IP fundamentals

Cisco IOS/OS updates

OpenGear

Ansible automation

Ticketing systems (Footprints/Service-

Education

Bachelor’s degree in Information Technology or related discipline

High School diploma/GED + 6 years of related experience

Tools

OpenGear

Footprints

ServiceNow

Job description

Telecom Engineer II — Data (Telecom Network Support)
Location: Charlotte, NC Hybrid — 3 days onsite (Tuesday and Wednesday, plus one day of your choice)
Contract — 1 year

Position Summary
This role sits on a Telecom Network Support (TNS) team and is responsible for executing key telecom operations tasks in partnership with the Telecom Operations Compliance (TOC) team. The analyst will serve as the primary liaison to TOC, performing compliance-driven operational work such as OpenGear configuration and troubleshooting, Cisco/OpenGear password changes, ACL changes, IOS/OS upgrades, and patch mitigation plan (PMP) review, with work tracked through Footprints and ServiceNow. Ansible playbook development and execution to support these activities is a strong plus.

This position requires an understanding of datacenter and network security technologies. Familiarity with network automation and monitoring is highly valued. The ideal candidate is a self-starter who excels with little supervision and works well in small teams using Agile engineering principles.

Responsibilities

• Support internal data networks with a focus on improving reliability
• Perform operational support activities in coordination with the Telecom Operations Compliance team, including:
  • OpenGear configuration and troubleshooting
  • Password changes on Cisco devices and OpenGear
  • ACL changes on network devices
• Perform IOS/OS upgrades on Cisco devices and support scheduled upgrade initiatives
• Review and support execution of Patch Mitigation Plans (PMPs) and related patch activities
• Develop, maintain, and execute Ansible playbooks to support repeatable operational tasks (configuration changes, password updates, ACL modifications, and related automation)
• Enter, update, and manage change requests/tickets in Footprints and ServiceNow associated with device changes and compliance-driven work
• Collaborate across all tiers of the operations organization and partner closely with TOC to ensure operational readiness
• Contribute to network improvement initiatives and operational process improvements
• Perform troubleshooting and analysis of network devices and related appliances as applicable

Required Qualifications

• Bachelor’s degree in Information Technology or related discipline plus 2 years of related experience
• In lieu of a bachelor’s degree: High School diploma/GED plus 6 years of related experience
• Demonstrated network operations experience troubleshooting enterprise networks with strong TCP/IP fundamentals
• Experience performing Cisco IOS/OS updates/upgrades and completing required validation checks
• Experience creating/updating operational tickets and documenting device changes in enterprise ticketing/change systems (Footprints and/or ServiceNow experience preferred)
• Strong written and verbal communication skills with the ability to produce clear documentation and follow controlled operational procedures
• Proficiency configuring and troubleshooting common networking protocols and technologies
• Ability to troubleshoot routing and switching issues in a production environment

Desired Qualifications

• Prior experience providing network operations support in an enterprise environment
• Experience executing operational changes on network devices, including Cisco IOS/OS upgrades and post-change validation
• Hands-on experience with OpenGear configuration and troubleshooting (or similar console/terminal server platforms)
• Experience implementing device security changes such as password changes and ACL modifications on Cisco/OpenGear/network devices
• Ansible automation experience — playbook execution preferred; playbook creation/maintenance is a strong plus
• Experience creating and managing operational change documentation/tickets in ServiceNow
• Relevant industry certifications such as CCNA

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.