Telecom Department Lead — Project & Client Delivery

Technibus, Inc.; Maiden (NC); On-site; USD 135,000 - 155,000; Full time

Job summary

IES is a national provider of industrial products and infrastructure services across electrical, mechanical, and telecom contracting markets. The Department Manager will recruit, train and supervise staff, manage project profitability and scopes of work, and act as the liaison with customers to ensure service excellence.

The role requires 7+ years supervisory experience in telecom or related fields, strong MS Office skills, and ability to manage multiple tasks and reports.

Qualifications

• Must possess at least a High School diploma or GED equivalency; Bachelor’s Degree preferred.
• Must have experience in customer interface, such as liaison between the customer and the Company.
• Must possess a minimum of seven (7) years supervisory or managerial experience.
• Must have a minimum of five (5) years of experience in telecommunications or a related technical or construction field.
• Must be proficient with Microsoft Office (Word, Excel and MS Project).
• Must meet Company minimum driving standards.
• Must be able to manage multiple tasks/projects simultaneously.
• Must be able to supervise multiple direct reports – exempt and non-exempt.
• Must have demonstrated verifiable ability to define a project, create a project scope of work, develop detailed associated tasks and manage these to final completion and customer turnover.

Responsibilities

• Recruit, hire, train, manage and supervise department staff; handle HR issues per policy and compensation changes.
• Provide guidance and mentoring to meet department goals and objectives.
• Manage workload distribution of department staff.
• Plan for and monitor project profitability to meet company goals.
• Manage scopes of work including structures like cable, AV, security, life safety, estimating or BIM.
• Participate in or facilitate bid processes.
• Oversee quality and safety on customer work.
• Act as liaison with customer representatives.
• Create and implement account process improvements.
• Other responsibilities as assigned.

Skills

Leadership

Project management

Multi-tasking

Staff supervision

Communication

Driving

Customer interface

Education

High School diploma or GED

Bachelor’s Degree preferred

Tools

Microsoft Office (Word, Excel, MS Project)

Job description

IES is a national provider of industrial products and infrastructure services across electrical, mechanical, and telecom contracting markets. The Department Manager will recruit, train and supervise staff, manage project profitability and scopes of work, and act as the liaison with customers to ensure service excellence.

The role requires 7+ years supervisory experience in telecom or related fields, strong MS Office skills, and ability to manage multiple tasks and reports.