Telecom Customer Service Coordinator

Verizon; Lone Tree (IA); Hybrid; USD 48,000 - 79,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance customer satisfaction within the government and education sectors. This hybrid role offers a dynamic work environment where you will tackle complex telecommunications issues while maintaining excellent rapport with clients. Join a team that values innovation and collaboration, and be part of a culture that empowers you to grow and thrive. With a focus on problem-solving and customer care, this position is ideal for someone who enjoys challenges and is eager to make a positive impact.

Benefits

401(k) Savings Plan

Tuition assistance

Paid time off

Parental leave

Health and wellness benefits

Qualifications

• Fähigkeit, komplexe Kundenanfragen zu diagnostizieren und zu lösen.
• Mindestens ein Jahr Erfahrung im Kundenservice für Telekommunikation.

Responsibilities

• Bearbeitung von Kundenanfragen über Telefon, Chat und E-Mail.
• Lösung von Problemen im Bereich der Drahtkommunikation.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Microsoft Office

Telekommunikation

Education

Bachelor-Abschluss

1+ Jahre Erfahrung im Kundenservice

Erfahrung im Telekommunikationsbereich

Tools

Microsoft Office

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

The Verizon Wireline Customer Service team is responsible for ensuring customer satisfaction for our government and education customers every day. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented, and involve working closely with internal teams and resources.

The Customer Service Coordinator performs customer service duties that are usually complex, following standard procedures and guidelines.

• Work through and solve somewhat difficult wireline telecommunications problems.

• Escalate complex issues as needed.

• Adhere to standard practices and guidelines.

• Receive and diagnose customer inquiries related to wireline telecommunications services that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website troubleshooting, and navigation.

• The ability to resolve problems while maintaining excellent rapport with customers is critical to the success of the position.

• Perform customer-facing activities via phone, chat, and email.

• Accountable for the overall client satisfaction with Verizon.

• Support the Verizon Credo through adherence to company policies, processes, and practices.

Where you'll be working...

In this hybrid role, you'll have a defined work location of Lone Tree, Colorado that includes some work from home and assigned office days in the Lone Tree office, as assigned by your manager.

Qualifications:

You can defuse the situation, isolate the core issue and address the customer’s concerns. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a case. You bounce back when dealing with frustrated people and like solving problems. You are flexible, dependable, and work well on a team.

You’ll need to have...

• Bachelor’s degree or one or more years of work experience.

• One or more years of experience with wireline telecommunications customer service

• One or more years of experience with government, education, or business wireline telecommunications customer service

• Experience with the Microsoft Office product suite.

• Must be proficient in typing (30+ wpm).

• Must be able to work full time between the hours of 6 a.m. and 4 p.m. MT

Even better if you also have...

• A degree.

• Three or more years of wireline telecommunications experience serving government customers

• Prior telecommunications or related experience and knowledge of typical products and services.

• Excellent verbal and written communication skills.

• Proactive, responsible and self-motivated.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $48,500.00 and $79,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.