Telecom Billing & Operations Improvement Analyst

IDR, Inc.; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full benefits

Medical

Vision

Dental

Job summary

IDR, Inc. is seeking a Telecom Billing Analyst to join a major client in Georgia. This role focuses on optimizing telecom and network service operations, with emphasis on process improvement, reporting, vendor management, and operational support within a large enterprise environment.

You will analyze service usage and costs, develop procedures, and maintain dashboards and metrics for stakeholders, while managing vendor relationships and ensuring accurate invoicing and inventory.

Qualifications

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

Responsibilities

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Skills

Business analysis

IT operations

Process improvement

Dashboards

Vendor management

Job description

IDR, Inc. is seeking a Telecom Billing Analyst to join a major client in Georgia. This role focuses on optimizing telecom and network service operations, with emphasis on process improvement, reporting, vendor management, and operational support within a large enterprise environment.

You will analyze service usage and costs, develop procedures, and maintain dashboards and metrics for stakeholders, while managing vendor relationships and ensuring accurate invoicing and inventory.