Telecom Service Delivery Analyst, Operations & Analytics

Expedite Talent Solutions; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Expedite Talent Solutions in Atlanta is seeking a Service Delivery Business Analyst to analyze business operations, design process improvements, and support governance and reporting for Telecommunications and Network Services. You will collaborate with business, vendors and IT teams, document requirements, create dashboards, monitor metrics, and help ensure service delivery efficiency.

A minimum of five years in business analysis and IT service management is preferred; local presence is

Qualifications

• Bachelor’s degree in business, information systems, IT, or related field.
• 5+ years of business analysis, process improvement, or operational management experience.
• Experience with telecommunications, networking, or IT service management.
• Strong reporting, analytics, and process documentation skills.
• Experience with ServiceNow, asset management, and vendor billing analysis.

Responsibilities

• Analyze enterprise-wide business operations for Telecommunications and Network Services.
• Identify operational inefficiencies and recommend improvements.
• Gather, document, and analyze business requirements.
• Develop recommendations for service optimization.
• Develop and document operational procedures and standards.
• Create and maintain process workflows and service delivery documentation.
• Establish governance controls and compliance measures.
• Monitor adherence to operational processes.
• Reconcile telecommunications and data service inventories against vendor billing.
• Identify unused services and cost-saving opportunities.
• Validate asset inventories against asset management systems.
• Support invoice auditing and billing accuracy initiatives.
• Develop centralized reporting for service catalog requests, incident management, project metrics, asset inventories, telecommunications usage, and vendor performance.
• Create dashboards and executive-level reports.
• Analyze trends and provide recommendations.
• Develop and manage quality assurance programs.
• Monitor operational performance metrics.
• Identify service improvement opportunities.
• Conduct process compliance reviews.
• Collect, consolidate, and manage operational issues.
• Facilitate issue resolution with vendors and internal stakeholders.
• Track corrective actions and follow-up activities.
• Maintain issue and risk registers.
• Assist with process improvement initiatives.
• Develop operational efficiencies and automation opportunities.
• Support organizational change management activities.

Skills

Business analysis

Process improvement

Operational management

Telecommunications

Networking

IT service management

Reporting

Analytics

Documentation

Vendor billing analysis

ServiceNow

Asset management

Education

Bachelor’s degree in business administration, Information Systems, Information Technology, or related field

Tools

ServiceNow

Job description

Expedite Talent Solutions in Atlanta is seeking a Service Delivery Business Analyst to analyze business operations, design process improvements, and support governance and reporting for Telecommunications and Network Services. You will collaborate with business, vendors and IT teams, document requirements, create dashboards, monitor metrics, and help ensure service delivery efficiency.

A minimum of five years in business analysis and IT service management is preferred; local presence is