Telecom Billing Analyst

IDR, Inc.; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full benefits

Medical

Vision

Dental

Job summary

IDR, Inc. is seeking a Telecom Billing Analyst to join a major client in Georgia. This role focuses on optimizing telecom and network service operations, with emphasis on process improvement, reporting, vendor management, and operational support within a large enterprise environment.

You will analyze service usage and costs, develop procedures, and maintain dashboards and metrics for stakeholders, while managing vendor relationships and ensuring accurate invoicing and inventory.

Qualifications

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

Responsibilities

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Skills

Business analysis

IT operations

Process improvement

Dashboards

Vendor management

Job description

IDR is seeking a Telecom Billing Analyst to join one of our top clients for an opportunity in Georgia.This role involves supporting the management of telecommunications and network service operations, with a focus on process improvement, reporting, vendor management, and operational support within a large enterprise or government environment.

Position Overview for the Telecom Billing Analyst:

• Analyze telecommunications and network service operations to identify inefficiencies and recommend process improvements.
• Develop, document, and maintain operational procedures, workflows, standards, and governance processes.
• Support continuous improvement initiatives by identifying opportunities to streamline processes, improve efficiency, and optimize service delivery.
• Develop and maintain reports, dashboards, and metrics related to service requests, incidents, assets, projects, usage, and vendor performance.
• Manage relationships with telecommunications vendors, review invoices, reconcile billing, and maintain accurate service inventories.

Requirements for the Telecom Billing Analyst:

• 5+ years of experience in business analysis, IT operations, service delivery, or process improvement.
• Experience documenting business processes, workflows, procedures, and operational standards.
• Experience analyzing data, creating reports, and developing metrics or dashboards for business stakeholders.
• Experience managing vendor relationships, reviewing invoices, reconciling billing, and tracking service costs.
• Experience supporting IT infrastructure, telecommunications, networking, or enterprise technology services.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.