Tele-Branch Manager: Lead, Optimize & Serve

Texas Bay Credit Union; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Job summary

Texas Bay Credit Union's Main Office in Houston seeks a Call Center Branch Manager to lead the Tele-Branch team and drive branch performance. Responsibilities include coaching staff, monitoring performance, and ensuring compliant daily operations.

The role oversees complex member interactions and lending activities within established authority, aiming to deliver excellent member service and achieve branch goals.

Qualifications

• Experience: 3–5 years in a similar role; credit union or financial institution preferred.
• Education: Two-year college degree or equivalent; certification/licensing as applicable.
• Training: Completion of required TBCU training courses.
• Technology: Proficiency with Microsoft Office and job-related computer systems.

Responsibilities

• Lead, coach, develop, and supervise Tele-Branch staff per TBCU policies; manage staffing, scheduling, performance, and training.
• Review production and performance reports with staff; define follow-up actions to meet branch goals.
• Monitor Tele-Branch and Call Center workflows to improve productivity and service times.
• Ensure compliance with laws, regulations, and internal controls within the branch.
• Handle complex transactions and sensitive member concerns with sound judgment and escalation as needed.
• Evaluate creditworthiness within lending authority and process consumer/home equity loans per procedures.

Skills

Leadership

Communication

Problem-solving

Multitasking

Confidentiality

Education

Two-year college degree

Tools

Microsoft Office

Job description

Texas Bay Credit Union's Main Office in Houston seeks a Call Center Branch Manager to lead the Tele-Branch team and drive branch performance. Responsibilities include coaching staff, monitoring performance, and ensuring compliant daily operations.

The role oversees complex member interactions and lending activities within established authority, aiming to deliver excellent member service and achieve branch goals.