Tele-Branch Manager — Lead, Develop & Elevate Service

ADP, Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Texas Bay Credit Union in Houston is seeking a Call Center Branch Manager for the Main Office to lead the Tele-Branch team, drive branch metrics, and ensure service excellence.

You will coach staff, monitor performance, manage lending and customer interactions, and maintain compliance with policies. This role reports to upper management and requires strong leadership and communication skills in a fast-paced environment.

Qualifications

• Two-year college degree or equivalent.
• Proficiency with Microsoft Office and job-related computer systems.
• Strong leadership and staff development abilities.

Responsibilities

• Lead, coach, develop, and supervise branch employees.
• Obtain, review, and discuss branch performance reports with staff.
• Monitor Tele-Branch and Call Center procedures to improve productivity and service.
• Ensure ongoing compliance with laws, policies, and internal controls.
• Handle complex transactions and escalate when necessary.
• Evaluate creditworthiness within lending authority.
• Process and close consumer and home equity loans.
• Maintain strong knowledge of products and procedures.
• Achieve Branch Scorecard goals and support strategic objectives.

Skills

Leadership

Coaching

Analytical skills

Communication skills

Multitasking

Confidentiality

Education

Two-year college degree

Tools

Microsoft Office

Job description

Texas Bay Credit Union in Houston is seeking a Call Center Branch Manager for the Main Office to lead the Tele-Branch team, drive branch metrics, and ensure service excellence.

You will coach staff, monitor performance, manage lending and customer interactions, and maintain compliance with policies. This role reports to upper management and requires strong leadership and communication skills in a fast-paced environment.