Tele-Branch & Branch Manager

Texas Bay Credit Union; Houston (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Texas Bay Credit Union seeks a Call Center Branch Manager for the Main Office in Houston. The role leads the Tele-Branch team, drives branch performance, and supports member service while ensuring compliant daily operations.

The position coaches staff, monitors production, and handles complex member needs, including lending within authority. Strong leadership and communication are essential to succeed in this fast-paced environment.

Qualifications

• Experience leading a team in a financial services or call center environment.
• Strong written and verbal communication and customer service skills.
• Ability to supervise staff, manage schedules, and monitor performance metrics.

Responsibilities

• Lead and supervise Tele-Branch staff in accordance with policy and law.
• Review branch performance reports and implement follow-up actions to achieve goals.
• Oversee call center workflows to improve productivity and member service.

Skills

Leadership

Coaching

Communication

Analytical skills

Multitasking

Education

Two-year college degree

Training/certifications

Tools

Microsoft Office

Job description

Texas Bay Credit Union seeks a Call Center Branch Manager for the Main Office in Houston. The role leads the Tele-Branch team, drives branch performance, and supports member service while ensuring compliant daily operations.

The position coaches staff, monitors production, and handles complex member needs, including lending within authority. Strong leadership and communication are essential to succeed in this fast-paced environment.