IT Helpdesk/Security - 12 m to 830a - $20 Contract Onsite Camden, NJ NO C2C

Yoh, A Day & Zimmermann Company; Camden (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account (HSA)

Life & Disability Insurance

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Job summary

Yoh, A Day & Zimmermann Company located in Camden, NJ, seeks an IT Helpdesk specialist for a 1-year contract, with a 12:00 AM–8:30 AM shift, onsite. The role supports alarms, threat emails, and camera monitoring, and requires 2+ years in tech and an Associate’s degree in information systems or related field.

Responsibilities include front-line user support (phone, chat, email), maintaining ITSM records, and ensuring data privacy and governance in projects.

Qualifications

• Associate’s degree in information systems or similar technology field is preferred.
• 2+ years’ experience working in technology fields required.
• In-depth knowledge of technology, procurement, contract management, and vendor management.

Responsibilities

• Provide front-line IT support via call, chat, or email to all employees and contractors.
• Monitor alarms and security cameras; support monitoring of production systems and service levels.
• Document problems and resolutions; escalate issues to Level II/III when needed.
• Create and manage tickets in ITSM and ensure timely resolution with customers.

Skills

Front-line support

Windows OS

Communication

Team collaboration

Problem solving

Education

Associate’s degree in information systems

Tools

ITSM system

Network monitoring tools

Security monitoring systems

Job description

IT Helpdesk/Security - 12 m to 830a - $20 Contract Onsite Camden, NJ NO C2C

IT Helpdesk/Security - 12 m to 830a - $20 Contract Onsite Camden, NJ NO C2C

4 days ago Be among the first 25 applicants

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Job Title: Helpdesk andwatching alarms, handling threat and incident emails, and monitoring cameras

Camden, NJ
No Corp to Corp, C2C, recruiters, please

• Saturday thru Wednesday – midnight to 830 am
• Overtime and oncall required
• One Year Contract Role
• Benefits offered by Yoh Services
• $20 per hour

Primary Role
Watching alarms, handling threat and incident emails, and monitoring cameras.

• Maintain application and application interfaces inventory.
• Integrate new capabilities into project, product, and program management.
• Collaborate with other technology domains and business functions to develop innovative business solutions.
• Translate the company’s business strategy and goals into successful projects.
• Document problems and resolutions.
• Provide front-line support via call, chat, or email to all company employees and contractors.
• Assist senior personnel in ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
• Analyze and evaluate system malfunctions and take appropriate action to correct systems as directed.
• Escalate malfunctions to level II or level III support when necessary and document problems and resolutions.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.

Key Accountabilities

• Develop and/or promote solutions that support business requirements and strategies, aligning with enterprise and departmental goals.
• Ensure uniform enterprise-wide application design standards are maintained.
• Support leadership in managing customer expectations for project implementation.
• Understand the relationship between applications, application architectures, and business processes.
• Ensure Data Privacy and Data Governance are key considerations in every project engagement.
• Provide 24x7 remote support in Operations Center.
• Handle incoming calls, chats, and emails from customers.
• Create tickets in ITSM system and work with customers until completion, escalating when necessary.
• Provide basic IT functions including account issue troubleshooting, software installs, access requests, and hardware troubleshooting.
• Maintain knowledge database.
• Escalate deficiencies in technical processes and inform Level II Support.
• Monitor IT systems (SAP, Network infrastructure).
• Create badges and monitor badge system.
• Monitor security systems.
• Handle customer threat assessments.

Education

• Associate’s degree in information systems or similar technology field is preferred.

Knowledge and Skills

• In-depth knowledge of technology, procurement, contract management, and vendor management.
• Excellent verbal, written, and presentation skills.
• Strong collaboration, prioritization, and team-working skills.
• Ability to work in a fast-paced dynamic environment with virtual teams.
• Ability to work independently and take initiative to find/develop solutions for business requirements.
• Fast learner with attention to detail.
• Receptive to constructive criticism when necessary.
• Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
• In-depth user knowledge of Microsoft Office products including Outlook.
• Strong client relations/customer service skills required.
• Ability to work on a team and contribute to the team's achievement of objectives and goals.

Experience

• 2+ years’ experience working in technology fields required.

Work Environment

• Standard office environment

Travel Requirements

• As necessary, up to 20%

Key Interfaces/Relationships

• Chief Digital Infrastructure & Security Officer
• Heads of various lines of business
• Heads of Functions
• Project/Product Managers

Competencies

• Champions safety
• Collaborates
• Cultivates innovation
• Creates efficiency
• Customer obsessed
• Drives results
• Nimble learning

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Certification and training opportunities






Estimated Min Rate: $14.00
Estimated Max Rate: $20.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities
  

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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