TechOps Administrator - TS/SCI, 24/7 Azure/Office365

Zachary Piper Solutions; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k

Sick leave

Holidays

Job summary

Zachary Piper Solutions in Redmond, WA is seeking a TechOps Administrator I to join the Secure Operations Centers (SOCs) team. You will support the Azure core and Office365 platform, delivering end-to-end operational support for 24x7x365 services.

Candidates must hold an active TS/SCI with FS Poly, have a bachelor's degree or equivalent IT experience, and thrive in a fast-paced environment with shifting priorities. 24/7 shift work and strong English communication are required.

Qualifications

• Active TS/SCI with FS Poly clearance.
• Bachelor's degree or equivalent IT training/experience.
• Excellent customer service and communication skills.
• Ability to work under time-sensitive outages and shifting priorities.

Responsibilities

• Monitor deployment flow and report functionality, escalating issues promptly.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per published SLAs.
• Document all investigative/restorative actions for audits and RCAs.
• Identify and drive recovery levers with feature teams.
• Apply troubleshooting to mitigate customer or service outages.
• Update SOPs and technical training guides as needed.
• Manage secure work area operations and equipment support.

Skills

TS/SCI with FS Poly

Customer service oriented

Strong English communication

Deadline-driven

Adaptable in fast-paced environment

Education

Bachelor's Degree or equivalent IT training

Job description

Zachary Piper Solutions in Redmond, WA is seeking a TechOps Administrator I to join the Secure Operations Centers (SOCs) team. You will support the Azure core and Office365 platform, delivering end-to-end operational support for 24x7x365 services.

Candidates must hold an active TS/SCI with FS Poly, have a bachelor's degree or equivalent IT experience, and thrive in a fast-paced environment with shifting priorities. 24/7 shift work and strong English communication are required.