TechOps Administrator (Full Scope Poly)

Zachary Piper Solutions; Redmond (WA); On-site; USD 78,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO

401k

Sick leave

Holidays

Job summary

Zachary Piper Solutions in Redmond, WA is seeking a TechOps Administrator I to join the Secure Operations Centers (SOCs) team. You will support the Azure core and Office365 platform, delivering end-to-end operational support for 24x7x365 services.

Candidates must hold an active TS/SCI with FS Poly, have a bachelor's degree or equivalent IT experience, and thrive in a fast-paced environment with shifting priorities. 24/7 shift work and strong English communication are required.

Qualifications

• Active TS/SCI with FS Poly clearance.
• Bachelor's degree or equivalent IT training/experience.
• Excellent customer service and communication skills.
• Ability to work under time-sensitive outages and shifting priorities.

Responsibilities

• Monitor deployment flow and report functionality, escalating issues promptly.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions per published SLAs.
• Document all investigative/restorative actions for audits and RCAs.
• Identify and drive recovery levers with feature teams.
• Apply troubleshooting to mitigate customer or service outages.
• Update SOPs and technical training guides as needed.
• Manage secure work area operations and equipment support.

Skills

TS/SCI with FS Poly

Customer service oriented

Strong English communication

Deadline-driven

Adaptable in fast-paced environment

Education

Bachelor's Degree or equivalent IT training

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Redmond, WA office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor's Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation

• Competitive Salary Range: Up to $130,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, sick leave, and holiday benefits.

Keywords: Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin, Full Scope Polygraph, IT Experience, Help Desk, IT professional, Application Infrastructure, Troubleshooting, Netmom, Windbg, shift work, Linux, Azure, AWS, Windows, TS/SCI, FSP

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