TechOps Administrator (FSP)

Zachary Piper Solutions; Maryland; On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401k

Holidays

Job summary

Zachary Piper Solutions in Annapolis Junction, MD is seeking a TechOps Administrator to join the Secure Operations Centers team. The role delivers end-to-end operational support for Azure core and Office365, with 24x7x365 coverage and cross-team collaboration.

The ideal candidate holds an active TS/SCI with FS Poly, a related Bachelor’s degree, and excels in customer service, timely communication, and precise execution under outages.

Qualifications

• Active TS/SCI clearance with FS poly required.
• Bachelor’s Degree in a related field or equivalent IT training/experience.
• Willing to work 24/7/365 shift in a fast-paced environment.
• Strong customer service and communication skills.

Responsibilities

• Monitor deployment flow and escalate issues promptly.
• Execute deployment scripts and procedures.
• Coordinate restoration actions and support outage recovery.
• Document actions for audits and root cause investigations.
• Maintain SOPs and training guides.
• Assist in hardware deployments and provide equipment support.

Skills

TS/SCI with FS Poly

Customer service

Communication skills

Time management

Adaptability

Education

Bachelor’s Degree in a related field

Tools

Azure

Office365

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Annapolis Junction, MD office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords

Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,