TechOps Administrator (FSP)

Piper Companies; Maryland; On-site; USD 126,000 - 154,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k

Holiday benefits

Job summary

Zachary Piper Solutions is seeking a TechOps Administrator I for our Annapolis Junction, MD office. The role supports the Secure Operations Centers in delivering 24x7x365 IT operations for Azure and Office365, handling deployments, incident response, and restoration actions.

The ideal candidate holds an active TS/SCI with FS Poly, has strong customer service skills, and can work in a fast-paced environment with shifting priorities. Bachelor’s degree or equivalent IT experience is required.

Qualifications

• Must hold an active TS/SCI with FS Poly.
• Bachelor’s degree in a related field or equivalent IT experience.
• Able to adapt to a fast-moving environment with shifting priorities.
• Excellent customer service and written/oral communication.

Responsibilities

• Monitor deployment flow, ensure operations; escalate issues promptly.
• Drive fixes with feature teams for volume drivers.
• Execute deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration per SLAs and procedures.
• Document investigations and restorations for audits and RCAs.
• Identify recovery levers with feature teams.
• Apply troubleshooting to mitigate outages and outages.
• Update SOPs and training guides as needed.
• Assist in hardware deployments and secure work area operations.

Skills

Active TS/SCI with FS Poly

Customer service excellence

Written and spoken English

Ability to work under deadline

Adaptability in fast-paced environment

Clear communication

Shift work readiness (24/7)

Education

Bachelor’s Degree in related field

Job description

Join Our Team as a TechOps Administrator at Zachary Piper Solutions!

Are you a skilled TechOps Administrator seeking an opportunity to make a real impact? Look no further! Zachary Piper Solutions is actively seeking an IT savvy administrator for our Annapolis Junction, MD office.

TechOps Administrator I

As a vital member of the Secure Operations Centers (SOCs) team, the TechOps Administrator plays a key role in delivering end-to-end operational support for the Azure core and Office365 platform. This position encompasses various workstreams and responsibilities, contributing to the provision of 24x7x365 services.

Responsibilities:

• Monitor and report on deployment flow, ensuring operational functionality, and promptly escalating issues to the deploying team.
• Identify and drive fixes with feature teams for volume drivers.
• Execute documented deployment scripts and procedures.
• Coordinate restoration actions with other teams.
• Support outage restoration actions, adhering to published SLAs or as indicated by procedures.
• Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations.
• Identify and drive recovery levers with feature teams.
• Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages.
• Update standard operation procedures and technical training guides documentation as needed.
• Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, cleaning, and other services, and providing equipment assistance/troubleshooting.

Required Skills:

• Clearance: Must hold an active TS/SCI with FS Poly.
• Excellent customer service skills and focus.
• Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience.
• Adaptable to a fast-paced environment with changing priorities.
• Ability to execute work with precision in time-sensitive outage scenarios.
• Effective communication skills in both written and oral English.
• Ability to perform work under continuous deadline pressure.
• Openness to shift work, as 24/7 support is essential.

Compensation:

• Competitive Salary Range: Up to $140,000 based on your experience and skills.
• Comprehensive Benefits: Enjoy medical, dental, vision, Paid Time Off (PTO), 401k, and holiday benefits.

Keywords:

Full Scope Poly, TS/SCI, FSP, Cloud, SLAs, debugging, Azure, Office365, Help desk, Tier 1, Admin,

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