Technology Training & Support Specialist

The Coalition for the Homeless of Central Florida; Orlando (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

The Coalition for the Homeless of Central Florida is seeking a Technology Support and Training Specialist to assist staff with using the agency's technology platforms and policies. The role spans training, helpdesk support, and incident management to ensure staff perform effectively using approved technology.

You will develop training content, respond to tickets, and collaborate with the Technology team on initiatives. This position blends hands-on IT support with curriculum design and delivery.

Qualifications

• Intermediate understanding of IT terminology and concepts, basic networking and data security, Microsoft 365 familiarity.
• Experience in an instructional role; technology training experience preferred.
• Proficiency in MS Word, Excel, and PowerPoint.
• Basic video creation/editing, including voice-over and simple animations.
• Familiarity with common digital media file types and editing tools.

Responsibilities

• Respond to and manage helpdesk tickets via a ticketing system.
• Investigate issues and capture complete details for escalation.
• Resolve issues per approved practices and solutions.
• Coordinate with team for advanced troubleshooting.
• Identify common problems and incident trends.
• Engage staff to understand training needs and feedback.
• Design structured training outlines and curricula.
• Develop training presentations and resources.
• Deliver one-on-one and group training sessions in person.

Skills

IT terminology & concepts

MS 365 proficiency

MS Word, Excel, PowerPoint

Video editing basics

Communication skills

Customer service

Troubleshooting

Tools

Video editing tools

Helpdesk software

Job description

The Coalition for the Homeless of Central Florida is seeking a Technology Support and Training Specialist to assist staff with using the agency's technology platforms and policies. The role spans training, helpdesk support, and incident management to ensure staff perform effectively using approved technology.

You will develop training content, respond to tickets, and collaborate with the Technology team on initiatives. This position blends hands-on IT support with curriculum design and delivery.