Technology Training & Help Desk Specialist

Liferoots-Inc-; Albuquerque (NM); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Paid time off

Benefits from start

Job summary

LifeROOTS is seeking a resourceful IT Support and Training Specialist to provide hands-on technical support across our nonprofit organization. The role focuses on helping staff feel confident using technology and accessing LifeROOTS systems.

This part-time position requires regular travel between LifeROOTS locations, setup and maintenance of workstations, and training staff on Microsoft 365 apps and other approved systems.

Qualifications

• Two years of general IT experience in help desk or desktop support.
• Experience with Microsoft 365 apps and common workplace tools.
• Ability to communicate technical info to users with varying knowledge.
• Maintain confidentiality of employee information and records.

Responsibilities

• Provide timely, professional technical assistance to employees at both LifeROOTS locations.
• Serve as the first point of contact for routine help desk requests and communicate expected resolution timelines.
• Troubleshoot common hardware, software, printer, phone, connectivity, password, and application issues.
• Set up, configure, deploy, relocate, and dismantle employee workstations.
• Install, connect, maintain, and troubleshoot computers, monitors, printers, copiers, phones, and related equipment.
• Support employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Assist users with password resets, multifactor authentication, network drives, and other routine access-related issues within the position’s authorized level of access.
• Provide basic user support for the ShoreTel phone system, employee badging system, and other approved organizational technology platforms.
• Document reported issues, troubleshooting completed, and required next steps.
• Identify issues requiring advanced technical or vendor support and coordinate an appropriate escalation.
• Communicate the status of open requests and confirm that reported issues have been resolved.

Skills

IT help desk experience

Customer service

Communication skills

Document issues

Team collaboration

Education

Associate degree in CS/IT

Tools

Microsoft 365

SharePoint

Outlook

Job description

LifeROOTS is seeking a resourceful IT Support and Training Specialist to provide hands-on technical support across our nonprofit organization. The role focuses on helping staff feel confident using technology and accessing LifeROOTS systems.

This part-time position requires regular travel between LifeROOTS locations, setup and maintenance of workstations, and training staff on Microsoft 365 apps and other approved systems.