Support Specialist - Technology Services

THE BREAKERS PALM BEACH; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Breakers Palm Beach is seeking a Support Specialist for Technology Services to deliver technical assistance for computer systems, hardware, and software to users. This role requires high attention to detail and strong customer service.

You'll handle requests by phone and email, troubleshoot issues, configure and deploy hardware, and assist with daily operations such as POS reporting. Collaboration with the IT team and flexibility for occasional after-hours work are expected.

Qualifications

• Associate degree or equivalent IT experience.
• Familiarity with computer hardware and software.
• Excellent problem solving and communication skills.
• Ability to work well in a team environment and independently.
• Experience with a help desk ticketing system is a plus.

Responsibilities

• Receive, manage, and prioritize service requests via phone and email.
• Troubleshoot and resolve basic technical issues.
• Configure, image, and deploy hardware per departmental standards.
• Perform basic phone system troubleshooting and user setup.
• Complete daily operations such as credit card processing and point of sale end of day reports.

Skills

Problem solving

Communication skills

Teamwork

Independent working

Education

Associate degree in IT or related field

Tools

Help desk ticketing system

Job description

Current job opportunities are posted here as they become available.

Job Summary

The Support Specialist for Technology Services is responsible for providing technical assistance and support related to computer systems, hardware or software to our users. This position requires a high attention to detail along with excellent customer service skills.

Responsibilities

• Receive, manage, and prioritize service requests via phone and email
• Troubleshoot and solve basic technical issues
• Configure, image, and deploy hardware according to departmental standards
• Perform basic phone system troubleshooting including wiring and user setup
• Successfully complete daily operations such as credit card processing and point of sale end of day reports
• Gather and analyze information to resolve technical issues

Qualifications

• Associate degree or equivalent experience in Information Technology or a related field
• Familiarity with computer hardware and software
• Excellent problem solving and communication skills
• Ability to work well in a team environment and independently
• Experience with a help desk ticketing system is a plus
• Flexibility to work occasional evenings, weekends, and holidays.