Tech Training & Support Specialist

Socket.dev; Orlando (FL); On-site; USD 28,000 - 44,000; Full time

Job summary

Socket.dev is seeking a Technology Support and Training Specialist to acclimate staff to agency tech platforms, enforce policies, and promote best practices. You will develop training content, provide helpdesk support, and assist with incident management to ensure employees are proficient with approved technology.

The role combines training development, content creation, and hands-on support, requiring strong communication, troubleshooting, and presentation skills.

Qualifications

• IT terminology and concepts including networking, security basics, and Microsoft 365 familiarity.
• Experience in instructional roles or training preferred.
• Proficient in MS Word, Excel, and PowerPoint.
• Video creation/editing knowledge for training content.
• Knowledge of digital media file types and editing tools.
• Ability to move between buildings and lift up to 50 lbs.
• Ladder climbing up to 8 feet.

Responsibilities

• Respond to and manage helpdesk tickets via a helpdesk ticketing system.
• Investigate technical issues and capture complete details.
• Resolve technical issues according to approved best practices and solutions.
• Coordinate with Technology team members for advanced troubleshooting or escalation.
• Identify common problems and incident trends.
• Engage with staff to obtain feedback and understand support and training needs.
• Design structured, sequenced training outlines and curricula that build logically toward defined learning outcomes.
• Develop training presentations, videos, and other supporting resources.
• Deliver one‑on‑one and group training sessions in person with confidence and poise, adapting style and pacing to the audience.
• Follow directives and collaborate with team members on key deliverables.
• Perform other related duties as assigned by the Director.

Skills

Customer service

English fluency

Troubleshooting

Multitasking

Team collaboration

Communication skills

Investigation & problem solving

Attention to detail

Public speaking

Tools

MS Word

Excel

PowerPoint

Microsoft 365

Job description

Socket.dev is seeking a Technology Support and Training Specialist to acclimate staff to agency tech platforms, enforce policies, and promote best practices. You will develop training content, provide helpdesk support, and assist with incident management to ensure employees are proficient with approved technology.

The role combines training development, content creation, and hands-on support, requiring strong communication, troubleshooting, and presentation skills.