Technology Trainer

Taft Stettinius & Hollister LLP; Cleveland (OH); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Flexible spending

401K

Paid time off

Paid holidays

Bonus

Job summary

Taft Stettinius & Hollister LLP is seeking a Technology Trainer with 1–3 years of experience to support our offices. The role plans, prepares and delivers training on the Firm’s technology to attorneys and staff, aligning with our Client First philosophy.

The position involves developing curricula, delivering via phone, web conferencing and in-person sessions, and assisting with new software initiatives. Travel to Taft locations and creating eLearning modules are part of the role.

Qualifications

• Demonstrated communication and presentation skills for training staff.
• Experience creating instructional materials for varying technology knowledge levels.
• Advanced MS Office experience required; familiarity with legal software preferred.

Responsibilities

• Plan, prepare, and deliver technology training to attorneys and staff.
• Develop training outlines, handouts, and presentations.
• Travel to Taft office locations to deliver on-site sessions as needed.

Skills

Public speaking

Instructional writing

Time management

Project management

Interpersonal skills

Education

Associate/Bachelor’s degree in computer science/related field

Tools

Microsoft Office (Advanced)

Legal software

Job description

Taft is currently seeking a Technology Trainer to join our team.

We are seeking a Technology Trainer with one-to-three years’ experience to support our offices. A Technology Trainer plans, prepares and delivers training on the Firm’s technology to attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Duties and Responsibilities

• Develops and Maintains a thorough working knowledge of the Firm's core software applications and computer systems.
• Prepares outlines, handouts, and presentations related to Firm software using Taft branded media.
• Delivers training via phone, web conferencing and in-person using professional delivery techniques (speaking, writing, etc.).
• Assists Training Manager and Information Technology in connection with the planning and rollout of new software initiatives.
• Works with attorneys and staff to identify where efficiencies can be achieved through effective utilization of the Firm's computer systems and helps identify process improvement opportunities.
• Serves as an advanced support tier for local I.T. help desk staff on complex software problems and questions.
• Travels to Taft office locations to deliver on-site training as needed.
• Utilize eLearning authoring tools to create modules to educate attorneys and staff on various technology topics.

Knowledge, Skills and Abilities

• Demonstrated interpersonal skills including public speaking in order to effectively deliver curriculum, train staff, and understand user needs.
• Demonstrated writing skills in order to develop instructional materials for a variety of technology knowledge levels.
• Excellent time management and project management skills.

Education and Experience

• Technical knowledge of computer science and/or curriculum development as normally acquired through an Associate or Bachelor's degree in a computer or technology related field, or equivalent experience.
• One to three years of work experience as a software trainer, preferably in a law firm environment.
• Advanced MS Office experience required.
• Knowledge of legal software strongly preferred.
• Experience producing various legal documents in a legal support position desired.

Taft offers competitive compensation and a comprehensive benefit package, including medical, dental, vision, life, long term disability, flexible spending, 401K, Paid Time Off, paid holidays, bonus and more. The salary range for this position is $70,000/yr. - $85,000/yr. The range displayed reflects the minimum and maximum salaries for the position. Within the range, individual pay is determined based on factors including job-related skills, experience, and relevant education or training.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.