Technology Trainer

Taft Stettinius & Hollister LLP; Southfield (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

Taft Stettinius & Hollister LLP in the United States is seeking a Technology Trainer with 1–3 years’ experience to support our offices. The role plans, prepares and delivers training on the Firm’s technology to attorneys and staff, using phone, web conferencing and in-person sessions.

You will develop materials, assist with new software rollout, identify efficiency opportunities, and serve as an advanced support contact for IT.

Qualifications

• Technical knowledge of computer science and/or curriculum development through degree or equivalent experience.
• 1–3 years as a software trainer, preferably in a law firm.
• Advanced MS Office experience; knowledge of legal software is preferred.

Responsibilities

• Develops and maintains knowledge of firm software applications and systems.
• Prepares outlines, handouts, and presentations using Taft branded media.
• Delivers training via phone, web conferencing and in-person sessions.
• Assists Training Manager and IT with planning and rollout of new software.
• Works with attorneys and staff to identify efficiencies and process improvements.
• Serves as advanced support for IT help desk on complex software questions.
• Travels to Taft office locations to deliver on-site training; creates eLearning modules.

Skills

Public speaking

Interpersonal skills

Written communication

Time management

Project management

Education

Associate degree in computer science or related field

Bachelor’s degree in computer science or related field

Tools

MS Office Suite

Legal software knowledge

Job description

Taft is currently seeking a Technology Trainer to join our team.

We are seeking a Technology Trainer with one-to-three years’ experience to support our offices. A Technology Trainer plans, prepares and delivers training on the Firm’s technology to attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Duties and Responsibilities:

• Develops and Maintains a thorough working knowledge of the Firm's core software applications and computer systems.
• Prepares outlines, handouts, and presentations related to Firm software using Taft branded media.
• Delivers training via phone, web conferencing and in-person using professional delivery techniques (speaking, writing, etc.).
• Assists Training Manager and Information Technology in connection with the planning and rollout of new software initiatives.
• Works with attorneys and staff to identify where efficiencies can be achieved through effective utilization of the Firm's computer systems and helps identify process improvement opportunities.
• Serves as an advanced support tier for local I.T. help desk staff on complex software problems and questions.
• Travels to Taft office locations to deliver on-site training as needed.
• Utilize eLearning authoring tools to create modules to educate attorneys and staff on various technology topics.

Knowledge, Skills and Abilities:

• Demonstrated interpersonal skills including public speaking in order to effectively deliver curriculum, train staff, and understand user needs.
• Demonstrated writing skills in order to develop instructional materials for a variety of technology knowledge levels.
• Excellent time management and project management skills.

Education and Experience:

• Technical knowledge of computer science and/or curriculum development as normally acquired through an Associate or Bachelor's degree in a computer or technology related field, or equivalent experience.
• One to three years of work experience as a software trainer, preferably in a law firm environment.
• Advanced MS Office experience required.
• Knowledge of legal software strongly preferred.
• Experience producing various legal documents in a legal support position desired.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.