Technology Trainer

Taft Stettinius & Hollister LLP; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Taft Stettinius & Hollister LLP is seeking a Technology Trainer to join our team in Atlanta, GA. You will plan, prepare, and deliver training on the Firm’s technology to attorneys and staff, using phone, web conferencing, and in-person sessions.

You will travel to Taft office locations to deliver on-site training and collaborate with the Training Manager to rollout new software initiatives, while identifying opportunities to improve usage and efficiency of firm systems.

Qualifications

• 1–3 years of experience as a software trainer, ideally in a law firm.
• Technical knowledge of computer science or curriculum development.
• Advanced MS Office experience required.
• Knowledge of legal software strongly preferred.

Responsibilities

• Develops and maintains knowledge of core software applications and systems.
• Prepares outlines, handouts, and presentations related to firm software.
• Delivers training via phone, web conferencing, and in-person sessions.
• Assists Training Manager with planning and rollout of new software initiatives.
• Works with attorneys and staff to identify efficiency improvements through better use of systems.
• Serves as advanced support for IT help desk on complex software issues.
• Travels to Taft office locations to deliver on-site training.
• Uses eLearning tools to create training modules for attorneys and staff.

Skills

Public speaking

Technical writing

Time management

Project management

Education

Associate or Bachelor’s degree in computer science/technology or equivalent experience

Tools

Microsoft Office

Job description

Taft is currently seeking a Technology Trainer to join our team.

We are seeking a Technology Trainer with one-to-three years’ experience to support our offices. A Technology Trainer plans, prepares and delivers training on the Firm’s technology to attorneys and staff. All Taft employees operate under a “Client First” philosophy—in all things, we seek to provide exceptional services to our clients.

Duties and Responsibilities:

• Develops and Maintains a thorough working knowledge of the Firm's core software applications and computer systems.
• Prepares outlines, handouts, and presentations related to Firm software using Taft branded media.
• Delivers training via phone, web conferencing and in-person using professional delivery techniques (speaking, writing, etc.).
• Assists Training Manager and Information Technology in connection with the planning and rollout of new software initiatives.
• Works with attorneys and staff to identify where efficiencies can be achieved through effective utilization of the Firm's computer systems and helps identify process improvement opportunities.
• Serves as an advanced support tier for local I.T. help desk staff on complex software problems and questions.
• Travels to Taft office locations to deliver on-site training as needed.
• Utilize eLearning authoring tools to create modules to educate attorneys and staff on various technology topics.

Knowledge, Skills and Abilities:

• Demonstrated interpersonal skills including public speaking in order to effectively deliver curriculum, train staff, and understand user needs.
• Demonstrated writing skills in order to develop instructional materials for a variety of technology knowledge levels.
• Excellent time management and project management skills.

Education and Experience:

• Technical knowledge of computer science and/or curriculum development as normally acquired through an Associate or Bachelor's degree in a computer or technology related field, or equivalent experience.
• One to three years of work experience as a software trainer, preferably in a law firm environment.
• Advanced MS Office experience required.
• Knowledge of legal software strongly preferred.
• Experience producing various legal documents in a legal support position desired.

Taft is an Equal Opportunity Employer. The information in this posting presents general duties, tasks, and responsibilities but is not intended to be an exhaustive listing. Taft Stettinius & Hollister LLP participates in E-VERIFY.