Associate Technology Systems Specialist

Good Samaritan Society; Marshfield, Northern (WI, KY); Hybrid; USD 29,000 - 47,000; Full time

Job summary

Sanford Health in Marshfield, WI is seeking an on-site IT Support Specialist to serve our guests and team members across clinical and non-clinical areas. The role involves troubleshooting devices, replacing hardware when needed, and delivering best-practices tips to boost productivity.

Candidates should have an associate's degree in a computer-related field, a valid driver's license, and a willingness to support a drug-free workplace with pre-employment background screening.

Qualifications

• Associate's degree in a computer-related field preferred.
• Valid Driver’s License required. Must maintain a good driving record.
• Sanford is an EEO/AA Employer M/F/Disability/Vet. Drug screen and background screening required.

Responsibilities

• Provide on-site end-user computing support across multiple departments.
• Troubleshoot company-owned and personal devices and replace devices when necessary.
• Assist customers with best practices and productivity tips, and train users as needed.
• Maintain Sanford technology standards and knowledge of hardware/software configurations.

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Marsh Clin Info Svc
Location: Marshfield, WI
Address: 1701 N Fig Ave, Marshfield, WI 54449, USA
Shift: Varies
Job Schedule: PRN
Weekly Hours: Varies
Salary Range: $21.50 - $34.50

Department Details

Flexible schedule

Job Summary

Build and maintain trust in Sanford being an industry leader in service and technology, while utilizing communication, training and problem-solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech-savviness and happiness that provides an experience second to none. Duties to include: consistent interaction with our customers (team members, patients, families and other guests of Sanford, troubleshoot company owned and personal devices, replace company owned devices when necessary, and help customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations of their audience. Ability to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers. Position requires on-site support in multiple clinical and non-clinical departments and facilities including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department's needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge. Knowledge of the configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities in providing necessary support and installation and troubleshooting of hardware and software standards.

Demonstrated ability to problem solve and communicate. Must be knowledgeable in the latest mobile and end-user computing technologies. Assist in training and educating customers. Build lasting relationships with customers, and understand their situations, needs, work styles, challenges and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, & be personally accountable.

Qualifications

Associate's degree in computer related field preferred.

Valid Driver’s License required. Must maintain a good driving record.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0272382
Job Function: Information Technology
Featured: No