Technology Support Analyst - IT Helpdesk & End-User Expert

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 52,000 - 63,000; Full time

Job summary

University of North Carolina Charlotte seeks a Technology Support Analyst to provide second-tier IT support for campus constituents. The role covers hardware, software, OS, networking, and information security, with responsibilities including onboarding, maintenance, and collaboration with OneIT teams.

Qualified candidates hold a Bachelor's degree in a technical field and have 2 years of IT experience. The position is full-time, exempt, and based at Kennedy, NC, with a standard 40-hour workweek

Qualifications

• Bachelor's degree in computer science, computer engineering, math, or engineering, or an equivalent combination of education and experience.
• 2 years of experience in the information technology field.

Responsibilities

• Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and OS issues for Windows and macOS environments.
• Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting SLAs.
• Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
• User Onboarding/Offboarding: Set up new-hire workstations, configure accounts, and process returned hardware.
• Collaboration: Escalate complex technical problems to OneIT teams when necessary.

Skills

Windows/macOS support

TeamDynamix

Customer service

Problem solving

Education

Bachelor's degree in CS/related field

Tools

MS Office

Job description

University of North Carolina Charlotte seeks a Technology Support Analyst to provide second-tier IT support for campus constituents. The role covers hardware, software, OS, networking, and information security, with responsibilities including onboarding, maintenance, and collaboration with OneIT teams.

Qualified candidates hold a Bachelor's degree in a technical field and have 2 years of IT experience. The position is full-time, exempt, and based at Kennedy, NC, with a standard 40-hour workweek