Temp IT Helpdesk Technician – Tier I Support

NC State University; Raleigh (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health Insurance for Temporary EMP

LEAD courses

Attend sporting events for free

Childcare discounts

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University is seeking a UTS - Temporary IT Technician to provide Tier I technical support. You will handle service requests through the ticketing system, act as the initial user contact, and troubleshoot hardware, software, and applications while ensuring devices are secure and ready for end users.

The role covers provisioning and deployment of equipment with strong customer service. The position is onsite in Raleigh, NC, with a 11-week appointment length and a 40-hour workweek.

Qualifications

• 1-3 years of service desk / helpdesk experience for PC/MAC.
• Strong communication and professional demeanor.
• Ability to diagnose technical issues and document steps taken.
• Knowledge of internet security and data privacy principles.
• Willingness to learn emerging technologies and document procedures.

Responsibilities

• Handle Tier I issues via ticketing system and act as first contact for users.
• Troubleshoot and resolve issues within SLA and documented knowledge base.
• Provide hardware, software, and application support to end users.
• Configure, deploy, and secure computers and equipment for end users.
• Deliver excellent customer service and maintain clear documentation.

Skills

Service desk

PC/MAC troubleshooting

Interpersonal skills

Technical diagnosis

Internet security

Documentation

Fast-paced environment

Clear technical notes

Tools

Google Apps

Microsoft Office

AI Productivity Tools

ServiceNow

Networking

Active Directory

Group Policy

JAMF

Scripting & Automation

Job description

NC State University is seeking a UTS - Temporary IT Technician to provide Tier I technical support. You will handle service requests through the ticketing system, act as the initial user contact, and troubleshoot hardware, software, and applications while ensuring devices are secure and ready for end users.

The role covers provisioning and deployment of equipment with strong customer service. The position is onsite in Raleigh, NC, with a 11-week appointment length and a 40-hour workweek.