Technology Support Specialist — Windows/macOS/Linux

Walmart; City of Niagara Falls (NY); On-site; USD 34,440 - 66,124; Full time

Job summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration.

The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.

Qualifications

• High School Diploma or equivalent required.
• 1+ year(s) experience supporting Windows and macOS.
• 1+ year(s) experience with Jira and ServiceNow ticketing.
• Ability to explain technical issues to non-technical users.

Responsibilities

• On-boarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Coordinate with local office manager for building access and IT equipment.
• Oversee inventory and stocking levels for IT assets at the local office.

Skills

Windows & macOS problem solving

Communication with non-technical users

Adaptability in fast-paced environment

Self-starter

Team player

Education

High School Diploma

Tools

Jira

ServiceNow

Office 365 Admin Center

Command Prompt

PowerShell

Terminal

Active Directory

Company Portal

Manage Engine

Job description

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration.

The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.