IT Support Technician — Hardware, Onboarding & User Help

VIZIO; New York (NY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

401(k)

Stock purchase

Life insurance

Paid time off

Job summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting‑edge technology that helps facilitate productivity, security, and collaboration.

The Specialist Technician reports to the Technology Support II and provides hands‑on support to employees in their local office and company‑wide employees via remote assistance.

Qualifications

• High school diploma required.
• 1+ years of IT support experience.
• Proficiency with Windows and macOS.
• Experience with Jira or ServiceNow ticketing.
• Experience with Office 365 Admin Center.
• Familiar with command-line interfaces (CMD/PowerShell/Terminal).
• Imaging Windows/macOS deployments.
• Knowledge of self-service installation tools.
• Understanding of Active Directory.

Responsibilities

• Support onboarding of employees in weekly New Hire Orientation meetings.
• Collaborate with technicians for weekend support.
• Provision PC, Mac, and Linux hardware for new employees.
• Provide L1/L2 support via Email, Chat, or Phone under SLAs.
• Assist deployments of hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with team on hardware requirements to maximize productivity.
• Oversee inventory and stocking levels for IT assets at local office.
• Coordinate with office manager for building access and IT equipment.
• Occasional travel to other offices in the U.S. as needed.
• Other tasks as assigned by team leadership.

Skills

Self-starter

Team player

Explain issues to users

Good communicator

Fast-paced environment

Education

High School Diploma

Tools

Jira

ServiceNow

Office 365 Admin Center

Company Portal

Manage Engine

Active Directory

Job description

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting‑edge technology that helps facilitate productivity, security, and collaboration.

The Specialist Technician reports to the Technology Support II and provides hands‑on support to employees in their local office and company‑wide employees via remote assistance.