IT Support Specialist — End-User & Enterprise Tech

Covestic Inc; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Mentorship program

Training opportunities

Career growth

Job summary

Covestic Inc. is seeking an Associate Technical Support Specialist to join our end-user support team in Phoenix. You will handle day-to-day technology issues, respond to users, and support laptops, mobiles, printers, and collaboration tools across Windows, macOS, and ChromeOS.

You will learn enterprise technologies, participate in ongoing training, and work with a mentorship-driven, collaborative IT operations environment. This role offers foundational IT experience in a fast-paced setting.

Qualifications

• Exposure to enterprise support environments or help desk operations.
• Familiarity with ServiceNow or similar ticket management platforms.
• Basic understanding of networking concepts such as wireless connectivity and remote access solutions.
• Experience using or supporting mobile devices and modern workplace technologies.

Responsibilities

• Respond to user support requests through ticketing systems, chat platforms, email, walk-up and virtual support channels.
• Troubleshoot common hardware, software, and access-related issues for end users.
• Provide support for laptops, desktop systems, printers, mobile devices, and collaboration tools.
• Assist with account access, password resets, VPN connectivity, and basic system configuration tasks.
• Support users across multiple operating systems including Windows, macOS, and ChromeOS.
• Help deploy and maintain mobile devices including iPhones, Android phones, and tablets.
• Perform initial diagnosis of incidents and escalate unresolved or advanced issues to higher-level support teams.
• Document troubleshooting activities and follow established operational procedures and service standards.
• Assist with workstation setup, onboarding activities, and equipment preparation when required.
• Participate in ongoing learning opportunities to expand technical and customer support capabilities.

Skills

Interpersonal communication

Customer service

Team collaboration

Tools

ServiceNow

Job description

Covestic Inc. is seeking an Associate Technical Support Specialist to join our end-user support team in Phoenix. You will handle day-to-day technology issues, respond to users, and support laptops, mobiles, printers, and collaboration tools across Windows, macOS, and ChromeOS.

You will learn enterprise technologies, participate in ongoing training, and work with a mentorship-driven, collaborative IT operations environment. This role offers foundational IT experience in a fast-paced setting.