(USA) Specialist Technician, Technology Support - IT Support

VIZIO; New York (NY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

401(k)

Stock purchase

Life insurance

Paid time off

Job summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting‑edge technology that helps facilitate productivity, security, and collaboration.

The Specialist Technician reports to the Technology Support II and provides hands‑on support to employees in their local office and company‑wide employees via remote assistance.

Qualifications

• High school diploma required.
• 1+ years of IT support experience.
• Proficiency with Windows and macOS.
• Experience with Jira or ServiceNow ticketing.
• Experience with Office 365 Admin Center.
• Familiar with command-line interfaces (CMD/PowerShell/Terminal).
• Imaging Windows/macOS deployments.
• Knowledge of self-service installation tools.
• Understanding of Active Directory.

Responsibilities

• Support onboarding of employees in weekly New Hire Orientation meetings.
• Collaborate with technicians for weekend support.
• Provision PC, Mac, and Linux hardware for new employees.
• Provide L1/L2 support via Email, Chat, or Phone under SLAs.
• Assist deployments of hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with team on hardware requirements to maximize productivity.
• Oversee inventory and stocking levels for IT assets at local office.
• Coordinate with office manager for building access and IT equipment.
• Occasional travel to other offices in the U.S. as needed.
• Other tasks as assigned by team leadership.

Skills

Self-starter

Team player

Explain issues to users

Good communicator

Fast-paced environment

Education

High School Diploma

Tools

Jira

ServiceNow

Office 365 Admin Center

Company Portal

Manage Engine

Active Directory

Job description

Position Summary

VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting‑edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician reports to the Technology Support II and provides hands‑on support to employees in their local office and company‑wide employees via remote assistance.

What you’ll do

• Support onboarding of employees in weekly New Hire Orientation meetings.
• Collaborate with other technicians to provide rotational weekend support.
• Provision PC, Mac, and Linux based hardware for new employees.
• Provide L1/L2 support to users locally and company‑wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
• Provide support for Video Conferencing Systems.
• Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
• Oversee inventory and stocking levels for IT assets at your local office.
• Coordinate with local office manager for building access and maintaining IT‑managed office equipment.
• Occasional voluntary travel to other offices throughout the U.S. as needed.
• Other tasks as assigned by team leadership.

Qualifications

• Minimum education level of a High School Diploma.
• Advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
• 1+ years of related work experience.
• Self‑starter who thrives in a fast‑paced, rapidly evolving environment.
• Hard‑working team player, with a “no task is too small” attitude.
• Can explain technical issues to non‑technical users.
• Can work with software developers to provide correct solutions and root‑cause analysis.
• At least 1 year of experience with ticketing systems like Jira and ServiceNow.
• At least 1 year of experience with Office 365 Admin Center.
• At least beginner level understanding of Command Prompt, PowerShell and Terminal.
• Solid foundation of Windows and macOS imaging.
• Knowledge of self‑service software installation tools such as Company Portal and Manage Engine.
• Understanding of Active Directory tools.

Benefits

Competitive pay with performance‑based bonus awards and other benefits. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off includes PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Tuition, books, and fees are completely paid for by Walmart.