Technology Support Specialist (Temporary)

aenetworks; California; On-site; USD 45,000 - 65,000; Full time

Job summary

A+E Global Media in Los Angeles is seeking a Tier 2 Technology Support Specialist (Temporary) to serve as the primary on-site IT partner for the LA office, while supporting teammates remotely across locations. You will own on-site escalations, provide high-touch support for executives and production staff, document solutions, and help shift left by improving processes and knowledge.

The role requires 3–5 years in IT support and proficiency with Windows 11/macOS, Microsoft 365, AD, Intune/SCCM,

Qualifications

• Must have 3–5 years of experience in an IT support role.
• Experience supporting executives and VIP users is preferred.
• Strong troubleshooting and customer-service mindset required.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Tier 2 technical support and escalations (onsite and remote) for VIP users.
• Maintain endpoint readiness and clear documentation to reduce repeat requests.
• Meet SLAs, KPIs, and CSAT, using ITSM tools to report trends.

Skills

Windows 11

macOS

Microsoft 365

Active Directory

Azure AD

Intune

SCCM

JAMF

ITSM tools

Office apps

Teams

Zoom

Box

OneDrive

Parallels

3-5 years IT support

Education

ITIL V4 Certification

Microsoft Certification

Mac Certification

Tools

Freshservice

ServiceNow

Job description

Division Story

A+E's Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We've reinvented the way A+E leverages technology to produce and sell world-class content. We've modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our \"Technology Code\", we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

Job Description

THE ROLE: Technology Support Specialist (Temporary)

A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You'll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You'll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.

MORE ABOUT WHAT YOU'LL DO:

• Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.
• Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (\"shift left\").
• Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.
• Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects.

WORKING HOURS :

This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week . Standard hours are Mon-Fri, 9:00 AM-5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks .

BASIC REQUIREMENTS:

• Must have technical experience:
  • Windows 11 and macOS
  • Microsoft 365 / Office 365
  • Active Directory / Azure AD
  • Endpoint management: Intune/SCCM and JAMF
  • ITSM ticketing systems: Freshservice, ServiceNow, or similar
  • Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels
  • 3-5 years of experience in an IT support role
• Must-have behaviors:
  • Confident, professional support for executives and VIP users
  • Strong customer mindset with a drive to improve the experience
  • Ability to thrive in a fast-paced environment by prioritizing and multitasking
  • Clear ownership, seeing issues through to full resolution
  • Prompt, accurate communication with users and third-party partners
  • Strong organization, planning, and follow-through
• Preferred ITIL V4 Certification | Microsoft Certification | Mac Certification Experience working in broadcast/media

Please note project assignment associates are engaged to provide service to A+E Global Media on a temporary basis in connection with a specific project. Project assignment associates are hired and employed through a third-party vendor with a duration/tenure of no longer than eighteen (18) months.

Compensation

Contract Hourly Pay Rate: $40.00
The pay rate displayed serves as a good faith estimate for this role.
Compensation for the role will be based on a number of different factors such as a candidate's qualifications, skills, competencies, location, and experience. Learn more at www.aegm.com/careers.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle. The company's employment actions and decisions - including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination - are made without regard to an employee's race, color, religion, creed, age, national origin, ancestry, sex (which includes