Technology Support Specialist (Temporary)

A&E Television Networks, LLC; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A+E Global Media in Los Angeles seeks a Technology Support Specialist (Temporary) to serve as the primary on-site IT partner for the LA office while supporting employees remotely across locations. You will own Tier 2 escalations end-to-end, ensure endpoint readiness, and document processes to reduce future tickets.

The role emphasizes high-quality executive support, strong communication, and collaboration with production teams in a fast-paced environment.

Qualifications

• 3–5 years of experience in an IT support role.
• Experience supporting executives and VIP users.
• Strong customer mindset with a drive to improve the experience.
• Experience in broadcast/media preferred.

Responsibilities

• Tier 2 technical support and escalations for VIP users; on-site in LA and remote across locations.
• Endpoint readiness and documentation; keep endpoints compliant and create/update clear docs.
• Quality and reporting; meet SLAs/KPIs and use ITSM to report trends.
• Training, onboarding, and local office IT projects.

Skills

Executive support

Customer service mindset

Prioritization & multitasking

Professional communication

Fast-paced environment adaptation

Tools

Windows 11

macOS

Microsoft 365 / Office 365

Active Directory / Azure AD

Intune / SCCM

JAMF

Freshservice / ServiceNow

Teams

Zoom

Parallels

OneDrive / Box

Job description

A+E Global Media offers a work environment where employees collaborate in office 3 times per week. New hires must be commutable to one of our current office locations in New York City, Los Angeles, Chicago, and Stamford, CT. Please refer to the job description for any specific division requirements.

Division Story A+E’s Technology team is deep-rooted in the heart of our business. We have great people and great technologies, and together we take on the toughest challenges. As innovators, we choose to iterate, pivot, and adapt quickly. We’ve reinvented the way A+E leverages technology to produce and sell world-class content. We’ve modernized our core solutions and embraced a cloud first approach. Perched on the virtues of our “Technology Code”, we make technology better, create solutions together, and most of all, we have fun with it. Our team members are motivated individuals who help each other do remarkable things every day. Together we deliver best-in-class solutions that transform the way A+E works. If this sounds like something you want to be a part of, we want to hear from you!

THE ROLE:

Technology Support Specialist (Temporary) A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for our Los Angeles office while also supporting employees across our other locations remotely. This is a highly visible role supporting executives and media/production teams in a fast-paced environment, ideal for someone who combines strong technical troubleshooting with exceptional customer service, calm under pressure, and great judgment. This role is a great fit if you thrive supporting VIP/executive users, stay calm under pressure, and can run point independently as the on-site IT owner in LA. You’ll own Tier 2 escalations end-to-end and prioritize competing needs. You are the only dedicated on-site IT resource in LA. You’ll also help shift left by identifying recurring issues, improving documentation, and recommending practical fixes that reduce future tickets and downtime.

MORE ABOUT WHAT YOU’LL DO:

Tier 2 technical support & escalations (60%) Deliver high-touch in-person (LA) and remote support; triage, troubleshoot, and coordinate escalations for VIP users.

Endpoint readiness & documentation (20%) Keep endpoints compliant and supportable; create and maintain clear documentation to reduce repeat requests (“shift left”).

Quality & reporting (10%) Meet SLAs, KPIs, and CSAT with strong ticket quality; use our ITSM tool to report trends and share insights with leadership.

Training, onboarding & projects (10%) Support onboarding and user training; assist with local office initiatives and broader IT projects.

WORKING HOURS:

This is a fully in-office role based in our Los Angeles office. Candidates must be able to commute reliably and work on-site five days per week. Standard hours are Mon–Fri, 9:00 AM–5:00 PM (local time) (7-hour shift + 1-hour lunch), with occasional adjustments based on business needs. On-call rotation: two weeks every six weeks.

BASIC REQUIREMENTS:

• Must have technical experience: Windows 11 and macOS Microsoft 365 / Office 365 Active Directory / Azure AD Endpoint management: Intune/SCCM and JAMF ITSM ticketing systems: Freshservice, ServiceNow, or similar Business applications: Microsoft Office, Teams, Zoom, Box, OneDrive, Parallels 3–5 years of experience in an IT support role
• Must-have behaviors: Confident, professional support for executives and VIP users Strong customer mindset with a drive to improve the experience Ability to thrive in a fast-paced environment by prioritizing and multitasking Clear ownership, seeing issues through to full resolution Prompt, accurate communication with users and third-party partners Strong organization, planning, and follow-through
• Preferred ITIL V4 Certification | Microsoft Certification | Mac Certification Experience working in broadcast/media

Compensation

• Contract Hourly Pay Rate: $40.00 The pay rate displayed serves as a good faith estimate for this role.
• Compensation for the role will be based on a number of different factors such as a candidate’s qualifications, skills, competencies, location, and experience. Learn more at www.aegm.com/careers.

A+E Global Media proudly provides equal employment opportunity for all employees and job applicants, and makes employment decisions consistent with this principle.

The company’s employment actions and decisions – including recruitment, hiring, training, promotion, demotion, compensation, transfer, layoff, and termination – are made without regard to an employee’s race, color, religion, creed, age, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding, and related medical conditions), gender, sexual orientation, gender identity, gender expression, marital status, alienage or citizenship status, physical and/or mental disability, medical condition, family and medical leave status, genetic information, military or veteran status, or any other characteristic protected by applicable law.

A+E Global Media is a joint venture of the Hearst Corporation and The Walt Disney Company. We are proud to be an Affrrative Action/Equal Opportunity Employer/Disabled/Veterans. A+E Global Media® is a collection of culture brands that includes A&E®, The HISTORY® Channel, Lifetime®, LMN®, FYI®, VICE TV and BIOGRAPHY®. We are in seven out of 10 American homes and have a cumulative reach of 342 million people worldwide. We also have 500+ million digital users across our sites and streaming apps, which include A&E Crime Central, HISTORY Vault and Lifetime Movie Club. We are in the story business, and just as the industry and art form have evolved, so have we. Since our founding in 1983 with just two cable channels, we have grown into a multiplatform, multimedia, multigenre content creator. To learn more, please visit us at aegm.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. EEO Law and Supplemental Information If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail] For additional information and review please contact [e-mail]