Technology Support Specialist, Part-Time [Monroe Township Public Library (Middlesex)]

Librarylinknj; Monroe (NJ); On-site; USD 22,000 - 30,000; Part time

Job summary

The Monroe Township Public Library seeks a Technology Support Specialist to maintain and advance the library's technology systems for staff and patrons. This part-time role requires technical proficiency and a collaborative attitude.

You will monitor networks and devices, assist with cybersecurity training, create user guides, and coordinate vendor work. The position offers flexible hours (15–19 per week) including mornings, afternoons, and evenings.

Qualifications

• Bachelor’s or Associate degree or certification in a computer science/tech field; or 2+ years in technology services.
• Commitment to supporting the library’s mission and priorities.
• Exceptional customer service with strong verbal and written communication.
• Strong analytical skills, attention to detail, and proactive troubleshooting.
• Demonstrated technical competence with a drive for continuous learning.
• Sound time-management skills with the ability to work independently.
• Must be 18+ and reside in New Jersey; pass pre-employment checks.

Responsibilities

• Maintain and monitor the integrity, performance, and security of networks, servers, and databases.
• Perform routine updates, maintenance, and proactive monitoring for uptime.
• Install, maintain, test, and repair PCs, laptops, printers, A/V equipment, and peripherals.
• Diagnose and resolve hardware, software, and system issues, with possible after-hours support.
• Support A/V equipment setup in meeting rooms for staff and events.
• Provide technical assistance and training to staff and patrons on library systems.
• Coordinate cybersecurity training for staff per Monroe Township.
• Develop standard technical documentation and knowledge base articles.
• Maintain records for hardware inventory, licenses, warranties, and network configurations.
• Coordinate outside IT contractors and vendors during projects.
• Collaborate on technology projects and library goals.
• Assist in developing technology plans and evaluating emerging tech trends.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent work

Continuous learning

Education

Bachelor's/Associate degree

Certification in CS/Tech field

Job description

Technology Support Specialist, Part-Time [Monroe Township Public Library (Middlesex)]

The Monroe Township Public Library is a vibrant, well-used facility providing a high level of service to all community residents. The Library and staff enjoy the support of Township residents, and administrative and financial support from municipal officials. A highly dedicated, skilled staff enables the Library to provide a level of personalized service that is unavailable at many other libraries of comparable size. High-quality community engagement is an essential component of the Library’s work.

The Monroe Township Public Library seeks an enthusiastic, self-motivated and team-oriented candidate for Technology Support Specialist to provide essential support for the Library's technology infrastructure and ensuring reliable, secure, and future-focused digital services for staff and patrons. This part-time position requires technical proficiency and collaborative skills to maintain and advance the Library's technology systems.

Responsibilities:

• Maintain and monitor the integrity, performance, and security of networks (LAN/WAN), servers, telecommunications, and databases under the direction of IT leadership.
• Perform routine updates, maintenance, and proactive performance monitoring to ensure maximum speed and uptime.
• Install, maintain, test, and repair PCs, laptops, printers, A/V equipment, and related peripherals.
• Diagnose and resolve hardware, software, and system issues promptly, which may occasionally require after-hours support.
• Serve as the primary point of contact for setup, troubleshooting, and support of A/V equipment in meeting and program rooms for staff and public events.
• Provide technical assistance and training to staff and patrons on library systems.
• Coordinate technology training for Library staff for Cybersecurity in compliance with Monroe Township.
• Develop standard technical documentation, user guides, and knowledge base articles.
• Maintain records for hardware inventory, software licenses, warranties, and network configurations.
• Coordinate outside IT contractors and vendors during installation, maintenance, and repair projects.
• Collaborate with staff and leadership on technology projects, service evaluations, and library goals.
• Assist in developing technology plans, evaluating emerging tech trends, and recommending software/hardware upgrades.

Other Duties:

• Answer the telephone and direct calls to the appropriate departments or people.
• Attend appropriate meetings, workshops and seminars.
• Pursue ongoing professional development to stay current on library technologies.
• A particular position in this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

Qualifications:

• Bachelor’s or Associate’s degree or certification in a computer science or technology related field and/or minimum two (2) years’ experience working with technology and electronic services or relevant experience in computer network operations, maintenance and repair. A combination of education, professional, and lived experiences that demonstrate the ability to meet the position’s requirements successfully may be considered.
• Commitment to supporting and advancing the library’s mission, vision, and strategic priorities.
• Exceptional customer service with strong verbal and written communication skills across diverse audiences.
• Strong analytical skills, precise attention to detail, and a proactive approach to troubleshooting.
• Demonstrated technical competence with a drive for continuous learning and professional development.
• Sound time-management skills with the ability to work independently.

Must be 18 years of age or older and reside in New Jersey unless otherwise exempted by law. Successful candidate will be required to pass a pre-employment drug screen, physical, background / reference check and motor vehicle record check.

This is a part-time, non-union position of approximately 15-19 hours per week. Hours for this position will be a combination of morning, afternoon, and evening hours.

Good Faith Salary, Range, or Rate of Pay