Technology Support Specialist III

TEKsystems; Columbia (SC); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems in Columbia, SC is seeking an entry-level Help Desk/Technical Support contractor to be the first contact for DEX application support requests. You will monitor a shared inbox, troubleshoot user issues, and provide clear resolutions.

Work with Product, Clinical, and Development teams to improve user experience, create knowledge base articles, and participate in manual testing. This is a fully onsite contract position based in Columbia, SC.

Qualifications

• Bachelor's degree in one of the listed fields.
• 2+ years of Help Desk or Technical Support experience.
• Experience troubleshooting web-based applications.
• Strong customer service and end-user support skills.
• Excellent written and verbal communication skills.
• Experience supporting users through email-based ticketing channels.
• Healthcare experience is highly preferred.

Responsibilities

• Serve as the first point of contact for DEX application support requests.
• Monitor and respond to customer inquiries received through a shared support inbox.
• Troubleshoot user issues and provide clear resolutions.
• Escalate complex technical problems to appropriate teams.
• Partner with Product, Clinical, and Development teams to improve user experience.
• Create and maintain knowledge base articles, FAQs, and support documentation.
• Participate in manual testing and validation of application functionality.
• Identify recurring issues and recommend process improvements.

Skills

storage management software

dasd

datasets

coding

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Computer Engineering

Bachelor's degree in Systems Engineering

Bachelor's degree in Computer Information Systems

Bachelor's degree in Management Information Systems

Bachelor's degree in STEM-related disciplines

Tools

Microsoft Office

Job description

Description

Magnit Req ID 37827246Serve as the first point of contact for DEX application support requestsMonitor and respond to customer inquiries received through a shared support inboxTroubleshoot user issues and provide clear resolutionsEscalate complex technical problems to appropriate teamsPartner with Product, Clinical, and Development teams to improve user experienceCreate and maintain knowledge base articles, FAQs, and support documentationParticipate in manual testing and validation of application functionalityIdentify recurring issues and recommend process improvements

Skills

storage management software, dasd, datasets, coding

Top Skills Details

storage management software,dasd,datasets,coding

Additional Skills & Qualifications

Required EducationBachelor's degree in one of the following areas:Computer ScienceInformation TechnologyComputer EngineeringSystems EngineeringComputer Information SystemsManagement Information SystemsIntegrated Information TechnologyApplied Mathematics / StatisticsSTEM-related disciplines (Biology, Chemistry, Biochemistry, Molecular Biology, Biomedical Sciences, Health Sciences, Physics)Required Experience2+ years of Help Desk, Technical Support, Application Support, or related experienceExperience troubleshooting web-based applicationsStrong customer service and end-user support skillsExcellent written and verbal communication skillsExperience supporting users through email-based ticketing/support channelsProficiency with Microsoft OfficePreferred QualificationsApplication Support / Software SupportWeb application supportUser Acceptance Testing (UAT)Manual application testingSoftware development support experienceHealthcare Experience (Highly Preferred)Molecular diagnosticsDiagnostic testing workflowsBilling and codingHealthcare operations knowledge

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Columbia, SC.

Pay and Benefits

The pay range for this position is $27.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:Medical, dental & visionCritical Illness, Accident, and Hospital401(k) Retirement Plan Pre-tax and Roth post-tax contributions availableLife Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long-term disabilityHealth Spending Account (HSA)Transportation benefitsEmployee Assistance ProgramTime Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Columbia, SC.

Application Deadline

This position is anticipated to close on Nov 24, 2026.

Workplace Type

This is a fully onsite position in Columbia,SC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.