Technical Services Support Specialist II - Corrections

Howard County Government; Jessup (MD); On-site; USD 63,000 - 77,000; Full time

Job summary

Howard County Government is seeking an experienced IT professional to provide technical support at the Detention Center, including hardware, software, and network tasks across multiple environments. The role involves on-site duties, user assistance, and collaboration with multiple county departments.

You will maintain the Detention Center’s website and message boards, support web-based Corrections products, and manage user accounts in SallyPort.

Qualifications

• Bachelor's Degree and one year related experience or equivalent combination of education and experience.
• Knowledge of printers and drivers.
• Familiarity with Windows-based software and systems.
• Experience with Android and Apple devices; proficient with Microsoft Office.
• CompTIA A+, CompTIA Network+ or better certifications.

Responsibilities

• Update firmware on facility metal detectors; troubleshoot and resolve issues.
• Diagnose, resolve, and document hardware and software issues.
• Support and troubleshoot the Detention Center’s camera system (Vicon).
• Maintain, troubleshoot, and configure the Corrections door access system, including maintaining related spreadsheet records.
• Assist with troubleshooting inmate tablets and act as liaison with vendors.
• Clean, adjust, and maintain printing machines and scanners; replace parts as needed.
• Maintain printing supplies.
• Troubleshoot basic internet and networking issues.
• Maintain and update the Detention Center’s website.
• Update and manage the Detention Center’s message board broadcasts.
• Work with DTCS and vendors to support web-based Corrections products.
• Create and update user accounts in SallyPort.
• Create and maintain documentation for changes to technology used at the facility.
• Maintain spreadsheets and other records related to system configurations and access control.
• Collaborate with county departments in planning and delivering services.
• Answer telephone, email, and walk-up requests.
• Provide training and assistance to Correctional staff for day-to-day technical needs.
• Assist in technical projects across the facility.
• Perform approximately 15 days per month of 24/7 on-call duty.

Skills

Printer knowledge

Windows-based software

Android devices

Apple devices

Microsoft Office

CompTIA A+

CompTIA Network+

Education

Bachelor's degree

AA degree

Tools

SallyPort

Printers & drivers

Windows OS

Job description

Howard County

Conveniently located in the heart of central Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2026, Howard County Government received a record-breaking 113 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards of any county in the State of Maryland which received a collective 165 awards. NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policymaking.

What are we looking for?

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

What you'll like most about working at Howard County Government

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

POSITION SUMMARY

Work includes document preparation, computer troubleshooting, printer management, documenting and managing a variety of software and systems in several different environments. Direct contact with the admin and correctional officers is a regular component of this position including answering telephones, answering emails, providing assistance to users, and assisting correctional users with day-to-day technical assistance.

STARTING SALARY IS $69,607/Annually/$33.46/Hourly

* This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles. *

CLASS DESCRIPTION

Performs intermediate professional level technology and communication services work under general supervision from an administrative or technical superior. Work includes administering data bases and developing data processing systems and computer programs for user departments; providing intermediate level computer programming, software maintenance and systems design; and writing, updating or revising, and documenting programs. Work also includes interacting with user department personnel; software vendors developing systems performance specifications; and estimating resource requirements based on functional specifications.

* This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*

* Please note that this position falls within a collective bargaining unit and is represented by AFSCME Local 3085, Local 3888, or Local 1810.*

Technical Systems Maintenance and Support

• Update firmware on facility metal detectors; troubleshoot and resolve issues.
• Diagnose, resolve, and document hardware and software issues.
• Support and troubleshoot the Detention Center’s camera system (Vicon).
• Maintain, troubleshoot, and configure the Corrections door access system, including maintaining related spreadsheet records.
• Assist with troubleshooting inmate tablets and act as liaison with vendors.
• Clean, adjust, and maintain printing machines and scanners; replace parts as needed.
• Maintain printing supplies.
• Troubleshoot basic internet and networking issues.

Web and Digital Content Management

• Maintain and update the Detention Center’s website.
• Update and manage the Detention Center’s message board broadcasts.
• Work with DTCS and vendors to support web-based Corrections products.
• Create and update user accounts in SallyPort.

Documentation and Recordkeeping

• Create and maintain documentation for changes to technology used at the facility.
• Maintain spreadsheets and other records related to system configurations and access control.

Interdepartmental Collaboration and Customer Support

• Collaborate with county departments in planning and delivering services.
• Answer telephone, email, and walk-up requests.
• Provide training and assistance to Correctional staff for day-to-day technical needs.
• Assist in technical projects across the facility.

On-Call Responsibilities

• Perform approximately 15 days per month of 24/7 on-call duty.

Bachelor's Degree and one (1) year related experience or equivalent combination of education and experience.

Preferred Education, Knowledge, Skills, and Abilities

• Knowledge of printers and drivers.
• Demonstrated familiarity with Windows based software and systems.
• Experience with Android and Apple devices. Knowledge of Microsoft Office products. AA degree. CompTIA a+, CompTIA Network+, or better certifications.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Language Skills, Mathematical Skills, and Reasoning Ability

• Ability to read and interpret documentation, operating and maintenance instructions, and asset spreadsheets.
• Ability to write directions for users.
• Ability to speak effectively to users, vendors, and employees of the organization.
• Ability to successfully handle customers under adverse conditions.
• Ability to research problems to resolve technical issues.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.