Technical Support Specialist II (TSS II - Information Systems)

Osseo Area Schools; Osseo (MN); On-site; USD 50,000 - 65,000; Full time

Job summary

Osseo Area Schools is seeking a Technical Support Specialist II to provide user assistance and training for various software applications. This full-time role involves collaborating with technical teams to ensure effective use of district-wide systems. Ideal candidates will have strong customer service skills and a background in technical support. Join us to make a meaningful impact in education technology!

Benefits

Comprehensive benefits package

Opportunities to grow professionally

Meaningful and impactful work

Qualifications

• High school graduate or equivalent required.
• Minimum of three years experience with web application processing.

Responsibilities

• Provide customer support for standard application software.
• Collaborate with teammates to ensure service levels are met.
• Create training materials and instructions for system users.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Education

High School Graduate

Post-secondary Degree in Computer-related Field

Job description

Technical Support Specialist II (TSS II - Information Systems)

Join to apply for the Technical Support Specialist II (TSS II - Information Systems) role at Osseo Area Schools

Technical Support Specialist II (TSS II - Information Systems)

5 days ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist II (TSS II - Information Systems) role at Osseo Area Schools

Hours: 8 hours/day; 5 days/week; all year round

General Purpose Of Job

To inspire and prepare all students with the confidence, courage, and competence to achieve their dreams; contribute to community; and engage in a lifetime of learning through level two technical services that support software accessibility, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.

Description: Provides requested “on-the-spot” user assistance, training, and support to District staff and administration for a variety standard office software and database applications. Design, create, and distribute training documentation for our third-party software applications. Develops and provides scheduled user training for our Student Information System. Collaborate with Technical Support Specialists, Technical ESP’s, the Repair Department and Network personnel to ensure a high level of customer satisfaction.

Essential Duties & Responsibilities

Application support of District Wide Information Systems, including user training, and software problem solving, on-site and hotline support.

• Provide customer support for standard application software; and building, grade level, or curriculum software as required.
• Establish and maintain troubleshooting and quality control procedures.
• Collaborate with teammates to ensure all District service levels and commitments are met..
• Remain current in software updates and technology advances.
• Actively participate in department work groups and team troubleshooting initiatives.
• Providing technical support to District users of the District Wide Information Systems.
• Investing, researching, documenting, reporting encounters that affect Osseo’s use of District Wide Information Systems.
• Creating training materials and instructions to system users.
• Other duties as assigned.
  
  

Qualifications, Required: High school graduate or equivalent. Verification of successful completion of an accredited course of study related to computer science and/or equivalent experience in technical support of software.

Qualifications, Desired: Post-secondary degree in computer-related field.

Experience, Required: Minimum of three years of experience with web application processing; Coursework in Computer application support, or a closely related field.

Skills, Knowledge, Abilities

• Strong customer service orientation - dedication to customer needs; understanding the customer's sense of urgency.
• High level of comfort and skill in the use of a variety of software packages on which they operate.
• Demonstrate initiative and ability to work with minimal supervision.
• Ability to communicate effectively in both oral and written form.
• Excellent organizational skills in prioritizing and documenting needs.
• Ability to work under pressure.
• Flexibility, resilience, and tolerance for ambiguity.
  
  

Job Type: Full-Time

Bargaining Unit: Hourly Technical - Class III

Salary Range: Per Contract

Osseo Area Schools Offers

• Meaningful and impactful work
• Opportunities to grow professionally
• Comprehensive benefits package
• and more
  
  

Equal Employment Opportunity Statement

Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.

Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.

Veteran’s Preference: If you are an eligible veteran, please submit a legible copy of your DD214 with your application.

Accommodation: If you have a disability that requires an accommodation during the selection process, please email Human Resources at [e-mail] or call 763-391-7007.

Background Check Upon Conditional Offer

Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Education Administration Programs

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