Technology Support Specialist I *Internal Candidates Only*

Riverside Community Care; Dedham (MA); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Healthcare

Professional development

Paid time off

Eleven paid holidays

Job summary

Riverside Community Care in Massachusetts is seeking a Technology Support Specialist I to provide desktop and laptop support, assist with peripherals and software, and act as the first point of contact for end user issues. This onsite role reports to the Technology Services Manager and resolves problems independently or with the team.

You will travel to program sites as needed, maintain hardware inventory, image laptops/desktops, and document issues in the HelpDesk.

Qualifications

• Provides desktop/laptop support and troubleshooting for end users.
• Documents and tracks issues in the HelpDesk system.
• Works with IT resources to resolve complex problems.

Responsibilities

• Resolve end user desktop issues via phone, remote access, or onsite support.
• Provide first-point-of-contact for desktop/laptop applications and support.
• Maintain hardware inventory and re-image laptops/desktops as needed.

Skills

Help desk

Desktop support

Remote access

Hardware imaging

Job description

Exciting opportunity to join Riverside Community Care as a Technology Support Specialist!

The Technology Support Specialist I provides technical support of desktop/laptop computers desktop applications, peripherals and related technologies. This position serves as the first point of contact for all end user desktop issues.

This position works under the direct supervision of the Technology Services Manager and resolves technical desktop issues both independently and working with other IT resources.

The Technology Support Specialist I will:

• Work with other members of the help desk and system administration staff to resolve problems from end users
• Serve as the first point of contact for all end user desktop/laptop application and support issues
• Provide end user support by entering desktop/laptop hardware and software, network, and telephone issues into IT's HelpDesk application
• Provide support to all Riverside offices and personnel
• Monitor help line, resolve user issues via telephone, remote access and onsite support
• Drive to program sites as needed
• Maintain hardware inventory, including repairing and re-imaging laptops and desktop PCs

Schedule: Monday-Friday 9am to 5pm

Pay Rate Range: $24.00 - $25.00/hour depending on experience

Why You'll Love RiversideWe make a true difference in people's lives through rewarding work. Most of our jobs come with great benefits - including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment,perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.

Benefits include:

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts -both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner's fee

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