Computer Repair Technician

Rtideals; South Dakota; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, and vision insurance

Paid holidays

Generous PTO plan

Job summary

Riverside Technologies, Inc. is hiring a Computer Repair Technician to provide onsite support including hardware and networking for various customers. Candidates should have relevant experience and certifications like A+, Cisco, or HP.

The role demands effective communication, organizational skills, and teamwork. Benefits include competitive salary and 401(k) matching among others.

Qualifications

• 1 year of experience in field service support preferred.
• Ability to travel when required.
• Must have valid driver's license and exceptional driving record.

Responsibilities

• Provide various onsite support related to hardware and networking.
• Perform installations, testing, and repairs of computer systems.
• Manage daily work orders and ensure effective communication with customers.

Skills

Field service support experience

Organizational skills

Teamwork

Technical assistance

Education

High school diploma or GED

A+, Cisco, HP certifications

Job description

Riverside Technologies, Inc. is currently seeking a Computer Repair Technician.

Job Summary

As a Computer Repair Technician, you will be providing onsite hardware and networking support. In this role, you’ll perform installs, moves, adds, and changes. You’ll also provide technical assistance and support for computer systems and hardware. Plus, you’ll be responsible for follow-up services and problem escalation.

What You’ll Be Doing

• Providing onsite support to our customers, including hardware and networking support for desktops, laptops, and servers
• Maintaining a high degree of professionalism in actions, demeanor, and dress
• Performing installs, moves, adds, and changes as required as well as testing and inspecting units for quality
• Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
• Providing technical assistance and support for incoming issues related to computer systems and hardware
• Responding to email messages for customers seeking assistance
• Maintaining daily performance of computer systems and running diagnostic programs to identify problems with computer systems
• Installing, modifying, and repairing computer hardware and software
• Prioritizing and reviewing work orders to schedule daily work
• Developing a working knowledge of all operating standards, practices, and procedures
• Performing inventory management
• Performing other related duties as assigned

Requirements

• High school diploma or GED
• A+, Cisco, and HP certifications highly desired
• Ability to travel when required
• 1 year in field service support role supporting a variety of hardware and networking equipment preferred
• Sense of urgency
• Must be available for varying shifts depending on customers’ needs
• Regular reliable attendance
• Exceptional organizational skills and a professional presence
• Ability to work efficiently within a team
• Must have ability to move equipment weighing up to 25 lbs.
• Must have exceptional driving record and have a valid driver’s license (part of the responsibilities will be to drive a company vehicle for deliveries)
• Must be able to climb ladders
• Must be comfortable working at heights of 3-40 ft.
• Must be able to pass drug screening and background check

Benefits

• We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.
• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.