Technology Support Specialist - AI-Driven First-Line Helpdesk

JPMorgan Chase & Co.; Aurora (CO); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorgan Chase in Aurora, CO is seeking a Technology Support Specialist to provide first-line hardware, software, and network assistance, leveraging enterprise tools to resolve issues and minimize downtime. You will work within Corporate Sector Infrastructure Platforms- Data Center Services Team to uphold security standards and deliver reliable end-user support.

Responsibilities include triaging inquiries via live chat, documenting outcomes, and applying AI-assisted troubleshooting with strong

Qualifications

• Up to 6 months of experience in problem-solving and delivering first contact end-user support.
• Knowledge of using enterprise-authorized AI capabilities to support end-user workflows with validation and data sensitivity awareness.
• Ability to review AI-assisted troubleshooting suggestions before action and escalate when uncertain.

Responsibilities

• Provides basic first-line support for hardware, software, and technology issues via live chat and service requests.
• Uses enterprise AI capabilities to speed up issue triage and knowledge capture with secure handling of data.
• Applies knowledge of hardware, networking concepts, and operational management to support technology systems.
• Contributes to process improvements by identifying optimization areas and feedback.

Skills

Problem solving

First contact support

Live chat

AI capabilities

Data security

Networking basics

Documentation

Tools

Incident management tools

Job description

JPMorgan Chase in Aurora, CO is seeking a Technology Support Specialist to provide first-line hardware, software, and network assistance, leveraging enterprise tools to resolve issues and minimize downtime. You will work within Corporate Sector Infrastructure Platforms- Data Center Services Team to uphold security standards and deliver reliable end-user support.

Responsibilities include triaging inquiries via live chat, documenting outcomes, and applying AI-assisted troubleshooting with strong