Senior Tech Support Specialist — AI-Powered IT Helpdesk

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Sr Specialist in the Employee Platforms team.

You will provide first-line support for hardware, software, and technology issues, using leading practices to ensure high customer satisfaction while focusing on efficiency and continuous service improvement. You will apply problem-solving techniques, validate AI-assisted troubleshooting suggestions, and document outcomes for internal customers.

Qualifications

• 6+ months of experience providing first-contact solutions and end-user support.
• Experience using enterprise-authorized AI capabilities to support end-user workflows with validation and data-sensitivity awareness.

Responsibilities

• Provide first-line support for hardware, software, and technology issues and resolve challenges efficiently following established processes.
• Use enterprise-authorized AI capabilities to speed up triage and knowledge capture while validating outputs and handling data securely.
• Assist in delivering technology support services to internal customers, coordinate resources to ensure high quality and satisfaction, and document outcomes.
• Contribute to system functionality by applying knowledge of hardware, peripherals, devices, and networks.

Skills

First-line support

AI-assisted troubleshooting

Incident management

End-user support

Documentation skills

Job description

JPMorgan Chase & Co. is seeking a Technology Support Sr Specialist in the Employee Platforms team.

You will provide first-line support for hardware, software, and technology issues, using leading practices to ensure high customer satisfaction while focusing on efficiency and continuous service improvement. You will apply problem-solving techniques, validate AI-assisted troubleshooting suggestions, and document outcomes for internal customers.