Technology Support Specialist

Bethesda Systems, LLC; United States; Remote; USD 35,000 - 40,000; Full time

Job summary

A leading company in smart home technology is seeking a Technology Support Specialist to provide exceptional client experiences remotely. The role involves assisting homeowners, documenting support interactions, and collaborating with internal teams. Ideal candidates will possess strong communication skills, a customer service mindset, and the ability to work independently in a flexible schedule.

Benefits

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Qualifications

• Friendly and professional demeanor.
• Excellent verbal and written communication skills.
• Strong customer service mindset.

Responsibilities

• Act as the first point of contact for homeowners seeking assistance.
• Document all support interactions in the ticketing system.
• Collaborate with internal teams to uphold response time standards.

Skills

Communication

Customer Service

Problem Solving

Organization

Job description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Who We’re Looking For:

Bethesda Systems is seeking a Technology Support Specialist who can easily connect with clients over the phone and serve as a central point of communication and coordination for our internal support team. We’re looking for someone who is courteous, organized, and committed to delivering exceptional client experiences in a remote environment.

What You’ll Do:

• Act as the first point of contact for homeowners seeking assistance with smart home systems.
• Answer, screen, and route incoming support requests based on the client’s support eligibility.
• Escalate technical issues to the internal support team or log them for follow-up.
• Accurately document all support interactions in our ticketing system.
• Educate non-members on available support options and guide them through membership enrollment.
• Apply smart home technology best practices to ensure high-quality service.
• Collaborate with internal teams to uphold response time standards and workflow procedures.

What You Bring to the Table:

• A naturally friendly, warm, and professional demeanor
• Excellent verbal and written communication skills
• Strong customer service mindset with the ability to empathize and build rapport
• Quick problem-solving and decision-making abilities
• High attention to detail and strong organizational skills
• Comfort working independently in a fully remote environment
• Availability to work flexible shifts, including some weekdays and weekends (7:30 a.m. – 11:00 p.m. EST)
• A stable internet connection and quiet, dedicated home workspace

Compensation & Benefits:

• Estimated annual salary: $35,000–$40,000, based on experience and location
• Access to competitive benefits and a collaborative, remote-first work culture

This is a remote position.