Product Support Specialist CSR

1840 & Company; Non (OK); Remote; USD 35,000 - 45,000; Full time

Job summary

A global leader in Business Process Outsourcing is seeking a remote Product Support Specialist CSR. The role involves assisting customers with inquiries and ensuring a positive experience. Ideal candidates are customer-focused with strong communication skills and a commitment to exceptional service.

Benefits

Work from home

Opportunities for professional growth

Eco-friendly work lifestyle

Improved work-life balance

Qualifications

• Minimum 3 years of customer service experience.
• Fluent in spoken and written English.

Responsibilities

• Interacting with customers via email, chat, and phone.
• Providing prompt and accurate responses to inquiries.
• Managing a high volume of customer interactions.

Skills

Customer Service

Communication

Computer Skills

Job description

This is a remote, work-from-home position. We are seeking a Product Support Specialist CSR in the Philippines.

We are currently looking for a Customer Service Representative to join our team and assist our valued customers in resolving their inquiries and concerns. If you are a customer-focused individual with excellent communication skills and a strong drive to excel, we want to hear from you!

Schedule: 9:00 am EST - 6:00 pm EST

Rate paid in USD: $2.48

Requirements:

• A minimum of 3 years of customer service experience, preferably in a contact center or similar environment.
• Fluent in both spoken and written English.
• Own a laptop/desktop that meets minimum requirements (Processor: minimum i5, RAM: minimum 8GB).
• Stable and reliable internet connection.
• Strong computer skills and proficiency in various software applications.
• A commitment to providing exceptional customer service and a genuine desire to help customers.

Responsibilities:

• Interacting with customers via email, online chat, and phone calls to address their inquiries and concerns.
• Providing prompt and accurate responses to all customer questions, ensuring a positive customer experience.
• Assisting customers in setting up and resolving issues related to their accounts.
• Verifying customer identity to maintain account security.
• Managing a high volume of customer interactions effectively and efficiently.
• Identifying and assessing customer needs and taking appropriate actions to ensure satisfaction.
• Providing customers with accurate, valid, and comprehensive information using the appropriate tools and methods.
• Handling customer complaints, offering suitable solutions and alternatives within established timeframes, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and organizing documents.
• Following company communication procedures, guidelines, and policies.
• Going the extra mile to engage and delight customers.
• Striving to achieve and exceed productivity and performance goals.

Benefits:

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless in meetings!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We connect companies with world-class freelance professionals and deliver top-tier outsourcing services across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging skill and resource gaps with our vetted talent pool. We foster an environment where exceptional individuals can achieve work-life balance while maximizing professional growth and earning potential.

Headquartered in Overland Park, KS, USA, with service delivery facilities in the Philippines, India, Ukraine, South Africa, and Argentina, we invite you to explore our opportunities. Visit www.1840andco.com to learn more. To find a role that matches your skills and aspirations, visit our jobs portal at jobs.1840andco.com.