Reservation Support Specialist | Fully Remote

Why Knot Travel; Alaska; Remote; USD 35,000 - 50,000; Full time

Job summary

Why Knot Travel is seeking a detail-oriented Reservation Support Specialist to manage travel bookings and client reservations in a remote setting. The role involves confirming trip details, handling changes, and maintaining accurate records while supporting a collaborative team culture. Ideal candidates will have experience in travel or customer service, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits

Remote work with flexible scheduling

Access to exclusive travel rates and discounts

Supportive and collaborative team culture

Opportunities to grow within the travel coordination field

Exposure to a variety of destinations and travel planning tools

Qualifications

• Previous experience in travel, hospitality, or customer service preferred.
• Strong attention to detail and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Review, confirm, and manage client travel reservations across various platforms.
• Communicate booking details, changes, and updates to clients in a timely manner.
• Assist with processing modifications, cancellations, and special requests.

Skills

Attention to detail

Problem-solving

Communication

Tech-savviness

Job description

Why Knot Travel is a full-service travel agency that specializes in designing personalized vacation packages, group travel experiences, and destination celebrations. Our mission is to provide stress-free, expert-level travel support that allows clients to focus on making memories while we handle the details.

Job Overview :

We are seeking a highly organized and service-driven Reservation Support Specialist to assist with managing travel bookings and client reservations. This remote position supports our travel advisors and clients by confirming trip details, handling changes, and maintaining accurate travel records. The ideal candidate is detail-oriented, tech-savvy, and enjoys supporting seamless travel experiences.

Key Responsibilities :

Review, confirm, and manage client travel reservations across various platforms

Communicate booking details, changes, and updates to clients in a timely manner

Assist with processing modifications, cancellations, and special requests

Coordinate with suppliers and travel partners to ensure reservation accuracy

Monitor payment deadlines, travel documentation requirements, and itinerary confirmations

Maintain organized records of all client interactions and reservation updates

Escalate urgent or complex booking issues as needed

Requirements :

Previous experience in travel, hospitality, or customer service is preferred

Strong attention to detail and problem-solving abilities

Excellent written and verbal communication skills

Basic computer proficiency and ability to work with booking software or CRM systems

Ability to manage multiple tasks in a fast-paced, remote work environment

Must be 18 years or older with a reliable internet connection and personal computer

Benefits :

Remote work with flexible scheduling

Access to exclusive travel rates and discounts

Supportive and collaborative team culture

Opportunities to grow within the travel coordination field

Exposure to a variety of destinations and travel planning tools

How to Apply :

Submit your application through the provided link