Technology Support Specialist

Harvey Nash

Lexington (KY)

On-site

USD 28,000 - 41,000

Part time

9 hours ago

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Job summary

The Fayette County Circuit Court Clerk’s Office in Lexington, KY is seeking a contract Technology Support Specialist to provide technical helpdesk support for computer hardware and software, assist users, and help maintain system reliability on an on-site basis.

The role involves hardware peripheral support, core business software support, and external software, with opportunities to document solutions for knowledgebase articles.

Qualifications

Experience providing technical assistance for computer hardware and software.
Ability to train users on software applications and basic computer concepts.
Maintain records and statistics using information management software.
On-call rotation availability.
Must possess and maintain a valid Kentucky Driver’s License.

Responsibilities

Provide technical assistance to users for computer hardware and software issues.
Assist in problem determination and resolution for computer systems.
Install and uninstall computer equipment at statewide sites.
Test computer equipment to ensure serviceability and dependability.
Maintain computer system database and documentation.
Provide training/instructions to users on software applications.
Collaborate with system support personnel and vendors to resolve problems.

Skills

Incident trend analysis

User training

Service desk operations

Cross-training others

Education

Associate’s degree in Computer Science

High School Diploma with 2+ yrs related experience

Tools

MOS

MTA

MCP

A+ or MCITP

Job description

Location: Fayette County Circuit Court Clerk’s Office Lexington KY 40507 (Onsite).

Status: Contract

Job Description

The CABINET Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for providing technical computer assistance to users of computer based software applications, and/or hardware, providing Technical Assistance to problem determination and resolution for computer hardware equipment and/or software application. May become service desk expert in one of the following areas.

1) Hardware support for computer peripherals, and infrastructure equipment, and/or

2) Core Business Software Support, and/or

3) External Software.

ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:

Computer technical certification in MOS, MTA, MCP, A+ OR MCITP
Identify trends in incidents
Cross trains other service techs
Submit solutions to supervisor for knowledgebase articles
Communicate with computer system users to provide training and/or assistance for software application Programs.
Give instructions to users on computer applications and the use of computer equipment.
Provide assistance for users experiencing problems with computer application.
Install and uninstall computer equipment at statewide computer sites.
Test computer equipment to assure serviceability and dependability.
Perform basic diagnostic testing on malfunctioning equipment
Keep records and statistics on all problems and assistance calls utilizing online information management Software.
Provide technical information to system support personnel, vendor representatives and/or computer
Operations staff to resolve problems relating to network or computer systems
Assist in system recovery during computer failures.
Maintain computer system database.
Availability for on-call rotation during non-business hours.
Other duties as assigned.