Support Specialist

Firstsource; Louisville (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Firstsource in Louisville, KY seeks a Support Specialist to handle clerical tasks including data entry, scanning, and mail processing. The role emphasizes accuracy, confidentiality, and adherence to security policies.

You will maintain accurate records, meet daily productivity targets, and support additional projects as needed while working either remotely or onsite under supervision.

Qualifications

• Ability to communicate effectively with coworkers.
• Excellent attention to detail.
• Proficiency with Microsoft Office and basic PC skills.
• Strong organizational abilities.
• Clear verbal and written communication; professional demeanor.

Responsibilities

• Data Entry, Scanning, Copying, and Mail handling as part of daily tasks.
• Ensure information loaded into the system with minimal errors.
• Meet daily productivity goals set by management.
• Assist with other projects as assigned by management.
• Maintain confidentiality and data privacy per policy.
• Adhere to compliance regulations and security policies.

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Support Specialist

Date: Sep 28, 2026

Location: Louisville, Kentucky, US

Requisition ID: 23675

Description

Role Description: This position is responsible for assigned clerical tasks. These will include but are not limited to data entry, filing, copying, scanning, mail, etc. Other duties will be assigned by management.

Roles & Responsibilities

• Data Entry, Scanning, Copying, and Mail etc.
• Ensure that the information entered in loaded into the system with minimal errors.
• Meet daily productivity goals and objectives assigned by management on a daily basis.
• Assist with other projects as assigned by management.
• Uphold a strong commitment to business ethics, including confidentiality and data privacy.
• Maintain consistent performance to achieve predefined performance metrics.
• Strictly adhere to compliance regulations and security policies.
• Ensure compliance with all federal, state and local laws.

Qualifications

The qualifications listed below are representative of the background, knowledge, skill, and/or ability required to perform their duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education

• High school diploma or equivalent required

Competencies & Skills

• Ability to effectively work and communicate with coworkers
• Possess great attention to detail
• Proficiency in Microsoft Office products and working knowledge of personal computers
• Excellent organizational skills
• Ability to demonstrate a reliable and consistent work historyExcellent verbal and written communication skills
• Positive and professional demeanor, upholding high work standards and dependability
• Self-disciplined and capable of maintaining focus with minimal or no management supervision

Additional Qualifications

• Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
• Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification, credit report and drug test if applicable.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may work remotely from home or onsite, exposed to outdoor weather conditions during travel, if applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to regularly or frequently talk and hear, sit for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. Must be able to occasionally stand and walk, climb stairs, and lift equipment up to 50 pounds.

We are an Equal Opportunity Employer.

All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.