Technical Support Specialist I

ADP, Inc.; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP, Inc. in Lexington, KY is seeking a Technical Support Specialist I to provide end-user IT support across the firm’s footprint. You will handle requests, document actions, and resolve issues with hardware and software.

The role requires experience with Windows, Office, remote access via Citrix, and strong communication. On-site requirements; travel minimal; Associates or bachelor’s in IT preferred; 2+ years IT support experience.

Qualifications

• Minimum 2+ years working in IT support/help desk
• Associates/bachelor’s degree in information technology or related field desired

Responsibilities

• Field incoming help requests from end users via telephone and Help Desk Software.
• Provide support for firm software (Office, eDocs, CMS, PDF Converter, Change Pro, etc.)
• Provide support for firm hardware (PCs, phones, printers, copiers, dictation devices)
• Assist attorneys/paralegals in resolving issues with owned devices
• Record, track, and document actions in the Help Desk Software

Skills

Hardware basics

Windows OS

Microsoft Office

AD/Users/Groups knowledge

Mobile devices

Citrix remote access

Wi‑Fi / wireless

Interpersonal skills

Analytical problem solving

Team collaboration

Education

Associates/Bachelor in IT or related field

Tools

Help Desk Software

Citrix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Support Specialist I

Regular Full-Time Lexington, KY, US

3 days ago Requisition ID: 1154

JOB TITLE: Technical Support Specialist

STATUS: Non-Exempt

LOCATION: Lexington, Kentucky – ON SITE REQUIRED

SUMMARY: Regional law firm with offices in Kentucky and Indiana, is searching for an exceptional candidate to provide Information Technology support across the Firm’s footprint. This includes receiving, prioritizing, documenting and actively resolving end user IT requests.

Duties and Responsibilities:

• Field incoming help requests from end users via both telephone and Help Desk Software in a courteous manner.
• Provide support for firm software (Office, eDoc DM, CMS, PDF Converter, Change Pro, etc.)
• Provide support for firm hardware (PC’s, phones, printers, copiers, digital dictation devices)
• Assist attorneys/paralegals in resolving issues with their owned devices.
• Record, track, and document in the Help Desk Software all actions taken.
• Learn appropriate software and hardware used and supported by the firm.
• Perform hands‑on fixes at the desktop level.
• Perform post‑resolution follow‑ups to help tickets with the end user to verify completion.
• Provide on hand support for all Video and Telecommunications Conference Meetings.
• Maintain inventory for printers and copiers both black and white and color.
• Perform related duties consistent with the scope and intent of the position.

Knowledge, Skills and Abilities Required:

• Advanced knowledge of basic computer hardware including PCs, Laptops and Printers.
• Experience with desktop operating systems including all versions of Windows and working knowledge of Mac OS.
• Extensive application support of the Microsoft Office Suite.
• Working knowledge of AD, i.e. – users, groups, computers, domain, etc.
• Experience with mobile devices – iPhones, iPads
• Must have worked with remote access software such as Citrix.
• Working knowledge of wireless connectivity across devices.
• Exceptional interpersonal skills, with a focus on rapport‑building, listening, and questioning skills with strong documentation skills.
• Proven analytical and problem‑solving abilities.
• Experience working in a team‑oriented, collaborative environment.

Desired Experience:

• Proven experience as a Help Desk Technician within a professional services setting. Law Firm preferred.
• Exceptional oral communication skills.
• Excellent interpersonal skills, with focus on rapport‑building and listening.
• Ability to collaborate with attorneys, paralegals and other legal assistants throughout the Firm to ensure best practices are applied across the organization.

Qualifications:

• Minimum 2+ years working in IT support/help desk situation preferred.
• Associates/bachelor’s degree in information technology or related field desired.

PHYSICAL REQUIREMENTS:

• This position requires sitting for the majority of the workday. May require lifting up to 5 – 25 lbs.
• Some travel and late nights may be required.