Technology Support Specialist

Applitrack; Hillside (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

NJ State Pension Program

NJ State Pension Program

Job summary

Hillside Public Schools is seeking a Technology Support Specialist to provide technical support for administrative and academic technology across the district. You will develop and deliver staff training, support Windows devices and Chromebooks, and collaborate with district personnel to align professional development with instructional goals.

The role requires 4–5 years of relevant experience, strong communication skills, and the ability to work with teachers, administrators, and technical

Qualifications

• Bachelor's degree or higher required or preferred.
• Experience in training, computer support, help desk services, educational technology, cybersecurity, or related field preferred (K-12).
• 4–5 years of experience supporting Windows computers, Chromebooks, tablets, classroom displays, and common productivity apps.

Responsibilities

• Develop and deliver technology training for teachers, administrators, supervisors, paraprofessionals, and support staff.
• Train staff on Windows laptops, Chromebooks, iPads, Samsung tablets, Promethean displays, SMART Boards, and classroom equipment.
• Collaborate with supervisors and administrators to identify training needs and align with district goals.
• Serve as a liaison among the Technology Department, instructional supervisors, and teachers.
• Create presentations, quick-reference guides, video tutorials, FAQs, onboarding materials, and step-by-step instructions.
• Provide new employee technology orientation, coaching, office hours, classroom support, and refresher training.
• Coordinate with technicians and vendors as needed.

Skills

Windows support

Chromebooks

Technology training

Cybersecurity basics

Communication skills

Documentation skills

Education

Bachelor's degree or higher

Industry certifications (preferred)

Tools

Promethean displays

SMART Boards

Microsoft 365

Google Workspace for Education

Mobile-device management

Ticketing systems

Remote-support tools

Student-information systems

Remote-support tools

Student information systems

Job description

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Frontline Applicant Tracking - Hillside Public Schools

Applications will be accepted for the position of Technology Support Specialist. The Technology Support Specialist will provide support to the administrative and academic technology of the district. All interested personnel may apply by clicking on to the link to complete the application.

Qualifications

• Bachelor's degree or higher
• Industry certifications preferred, such as, CompTIA A+, Network+, Security+, Microsoft, Google, Apple, or equivalent credentials
• Professional experience in training, computer support, help desk services, educational technology, cybersecurity, or a related technical field, preferred experience in a k-12 school district
• 4-5 years of experience supporting Windows computers, Chromebooks, tablets, classroom displays, and common productivity applications; preferred experience with Promethean displays, SMART Boards, Microsoft 365, Google Workspace for Education, mobile-device management, ticketing systems, remote-support tools, or student-information systems.
• Working knowledge of cybersecurity fundamentals, including phishing, password security, multifactor authentication, account protection, and data privacy
• Ability to develop and deliver technology training to adult learners with different levels of technical ability
• Strong verbal, written, presentation, organizational, interpersonal, and documentation skills
• Ability to work independently, manage multiple assignments, meet deadlines, and collaborate with teachers, supervisors, administrators, technical staff, and executive leadership
• Valid driver's license and regular access to a reliable vehicle for travel between District schools and facilities
• Required criminal history background check and proof of U.S. citizenship or legal resident alien status

Responsibilities

• Develop and deliver individual, small-group, school-based, and districtwide technology training for teachers, administrators, supervisors, paraprofessionals, and support staff
• Train staff on the industrial use of Windows laptops, Chromebooks, Apple iPads, Samsung tablets, Promethean displays, SMART Boards, classroom presentation equipment, and approved educational applications.
• Collaborate with instructional supervisors and administrators to identify training needs and align professional development with District instructional goals.
• Serve as a liaison among the Technology Department, instructional supervisors, school administrators, and teachers
• Create presentations, quick-reference guides, video tutorials, frequently asked questions, onboarding materials, and step-by-step instructions
• Provide new employee technology orientation, follow-up coaching, office hours, classroom support, and refresher training
• Troubleshoot basic issues involving Windows devices, Chromebooks, iPads, tablets, interactive displays, printers, scanners, user accounts, Microsoft 365, Google Workspace, approved educational software, connectivity, and conferencing equipment
• Provide Level I support for District-approved hardware software, applications, accounts, peripherals, and classroom technology
• Refer unresolved, recurring, security-related, network-related, or advanced issues to the appropriate Technology Department Staff member or vendor
• Ability to problem-solve and utilize strong troubleshooting skills to resolve issues to ensure minimal disruption of service to end users.
• Performs other such duties as may be assigned by the Director of Technology/Superintendent

Position Type

Full-time

Salary Range

$60,000 - $70,040 based on education level and experience

Benefits

• Eligible for medical, prescription, dental, and enrollment in the applicable NJ State Pension Program

Need Help?

We're here to help! For questions regarding position qualifications or application procedures, please contact Hillside Public Schools directly. For technical questions regarding the Applicant Tracking system, please contact the Applicant Tracking help desk using the Request Technical Help link below.