Technology Support Specialist

Manchester University, Inc.; Fort Wayne (IN); Presencial; USD 46.000 - 69.000; Tempo integral

Resumo da vaga

Manchester University is seeking a Technology Support Specialist who is passionate about helping faculty succeed and enhancing the student learning experience through technology. This role focuses on Canvas, instructional technologies, and emerging educational tools to improve teaching and learning outcomes.

The successful candidate will administer Canvas and related platforms, provide training and technical support to faculty and staff, and collaborate with campus partners to enhance teaching

Qualificações

• Bachelor’s degree in Educational Technology, IT, Instructional Design, or related field.
• Minimum of two years supporting instructional/educational technologies in higher education.
• Familiarity with UDL, Quality Matters, WCAG and accessibility best practices preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience with Blackboard and Canvas LMS is strongly preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively.
• Commitment to continuous learning and growth.

Responsabilidades

• Administer and support Canvas LMS and related instructional technology platforms.
• Provide training and technical support to faculty and staff.
• Support learning technology integrations (LTIs) and related systems.
• Collaborate with faculty to enhance teaching effectiveness and student engagement.
• Troubleshoot technology issues and propose practical solutions.
• Evaluate and support emerging educational technologies, including AI tools.
• Develop and improve faculty training materials and processes.
• Support accessibility and quality standards in digital learning.
• Partner with IT staff, vendors, and stakeholders on initiatives.

Conhecimentos

Canvas LMS

Troubleshooting

Customer service

Training

Communication

Formação

Bachelor's in Ed Tech

Ferramentas

Canvas

Blackboard

Microsoft Office

Descrição da vaga

General Admin Serv - MU Regular Full-Time Fort Wayne, IN, US 1 Attachments

2 days ago Requisition ID: 1700

Salary Range: $46,030.40 To $69,035.20 Annually

Manchester University | North Manchester, Indiana
Full-Time, Non-Exempt | $46,030-$69,035

Manchester University is seeking a Technology Support Specialist who is passionate about helping faculty succeed and enhancing the student learning experience through technology. This position serves as a key partner to faculty, providing support, training, and guidance related to Canvas, instructional technologies, and emerging educational tools.

The successful candidate will combine technical aptitude with a strong customer-service mindset. They will be a proactive problem-solver who works effectively with a variety of stakeholders, communicates clearly, and translates technical concepts into practical solutions that support teaching and learning.

What You’ll Do

• Administer and support the University's Canvas learning management system and related instructional technology platforms.
• Provide training, consultation, and technical support to faculty and staff.
• Support learning technology integrations (LTIs) and related systems.
• Collaborate with faculty and campus partners to enhance teaching effectiveness and student engagement.
• Troubleshoot technology issues and recommend practical, user-focused solutions.
• Assist with the evaluation, implementation, and support of emerging educational technologies, including AI tools that support teaching and learning.
• Develop and improve faculty training materials, resources, and support processes.
• Support accessibility and quality standards in digital learning environments.
• Partner with Information Technology staff, vendors, and other stakeholders to support instructional technology initiatives.

What We’re Looking For

• Bachelor’s degree in Educational Technology, Information Technology, Instructional Design, or a related field.
• Minimum of two years of professional experience supporting instructional technology, learning technologies, educational technology systems, or a related area, preferably in higher education.
• Familiarity with Universal Design for Learning (UDL), Quality Matters, WCAG, and accessibility best practices is preferred.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Experience with learning management systems, such as Blackboard and Canvas, is strongly preferred.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Strong organizational skills with a high degree of accuracy and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to exercise sound judgment by independently resolving issues when appropriate and seeking guidance when additional expertise or clarification is needed.
• Commitment to continuous learning and professional growth.

Characteristics of Success

Successful candidates typically:

• Demonstrate initiative and proactively address challenges.
• Build trust through responsive, high-quality service and communication.
• Balance technical expertise with an understanding of teaching and learning needs.
• Demonstrate strong attention to detail and follow-through.
• Ask thoughtful questions and seek clarification when encountering unfamiliar situations.